Grievance & Incidents Officer

Anglo American / De Beers Group; Mokopane; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading mining company in Mokopane, Limpopo, is seeking a Community Grievance Officer to manage and resolve community issues effectively. The role involves investigating grievances, maintaining clear communication with stakeholders, and ensuring compliance with operational procedures. Candidates should have a Bachelor's degree in social sciences and 3 years of experience in the mining sector. The company emphasizes safety, inclusion, and opportunities for growth, making it an exciting environment for motivated individuals.

Benefits

Meaningful work

Market-aligned rewards

Learning and development opportunities

Diversity and innovation culture

Commitment to safety

Qualifications

• 3 years of experience in the mining sector, particularly with community grievances.
• Safety or environmental experience is advantageous.

Responsibilities

• Ensure grievances are dealt with swiftly and appropriately.
• Investigate grievances using appropriate methodologies.
• Track and monitor impacts and risks related to grievances.
• Raise awareness of the grievance process in communities.

Skills

Community grievance handling

Relationship building

Team collaboration

Safety knowledge

Adaptability

Education

Grade 12

Bachelor’s degree in social sciences

Job description

Valterra Platinum, formerly Anglo American Platinum, is a leading primary producer of platinum group metals (PGMs), with integrated mining, smelting, and refining operations in South Africa and Zimbabwe, marketing the metal we produce globally. Following our demerger from Anglo American plc, Valterra Platinum is now an independent, publicly listed company with a primary and secondary listing on the Johannesburg and London stock exchanges respectively.

As we embark on this exciting new chapter, Valterra Platinum is positioned to define and pursue its own strategy, anchored in operational excellence, sustainability, and value creation for the long-term. With full accountability for our performance and growth, we are focused on strengthening our capabilities across the entire PGM value chain, from mine to market.

Our independence empowers us to deepen our commitment to stakeholders and lead with purpose – to Unearth Value to Better Our World. We remain steadfast in our ambition to be the world’s foremost producer of platinum group metals, while embedding safety and sustainability in everything we do.

If you're driven by purpose and the opportunity to make a lasting impact, we invite you to join us. Apply today and be part of something bigger.

This role is based in Mokopane, Limpopo.

Job Description

Job responsibilities include (but are not limited to):

• To ensure unwanted events with actual or potential negative impacts on external stakeholders and/or to the business are dealt with swiftly and appropriately.
• To identify and correct issues before they recur or accelerate into more serious problems.
• To elevate Mogalakwena Mine’s credibility and reputation by demonstrating that we listen and take complaints seriously.
• To offer an additional means to track and monitor impacts and risks.
• To provide insight into external stakeholders' understanding (or misunderstanding) of site policies, activities, and behaviour.
• Screen grievances for relevance as per the criteria outlined in the Social Way 3.0 and the
• operations specific Grievance Management Procedure.
• Acknowledge receipt of the grievance to the aggrieved person, confirm with the aggrieved person if issue was recorded correctly and explain process going forward.
• Internally notify relevant stakeholders as per the process outlined in the Social Way 3.0 and the operations specific Grievance Management Procedure.
• Investigate the grievance using the Learning From Incident (LFI) methodology, working cross functionally as part of the LFI investigation team as needed. This may include functions like human resources, procurement/supply chain, environment, mine & blast, projects, occupational health and safety, social performance, etc.
• Record all interactions and documents and agreements associated with the grievance and associated incident investigation on Isometrix.
• Keep the complainant informed throughout the grievance process.
• Discuss the investigation process and progress of the investigation with the aggrieved stakeholder on an ongoing basis and ensure that these interactions are documented.
• Discuss the findings with the aggrieved stakeholder on an ongoing basis and record the interactions and decisions/agreements on Isometrix.
• Ensure that the aggrieved person is notified and aware of his/her right to appeal and the appeals process.
• Participate in community meetings about grievance issues as needed.
• Raise awareness of the grievance process internally and externally in the communities as needed.
• Consider different resolution methods based on the investigation results, and together with the aggrieved party, decide on the most appropriate resolution.
• Identify ways to continuously improve access to, trust in, and understanding of the grievance process in the communities in the area of influence.
• Support delivery of the relevant BU and Group sustainability initiatives and activities.

This role is at a Band 7 level reporting to the SHIRA Specialist.

Qualifications

• Grade 12
• A bachelor’s degree in social sciences or related qualification

Experience and skills

• 3 years of work experience and knowledge in the mining sector, particularly in dealing with community grievances
• Safety or environmental experience will be advantageous
• Builds positive working relationships with a diverse range of people across disciplines, as required by their manager
• Ability to be an effective team member by listening, clarifying tasks, receiving, and providing feedback.
• Adapts own behaviour where necessary to get a productive outcome for the wider team

Additional Information

What We Offer

At Valterra Platinum, you will join a team committed to excellence and impact.

We offer:

• Meaningful work in a high-performance, values-led environment.
• Market-aligned reward and recognition.
• Opportunities for learning, development and progression.
• A culture that respects diversity and encourages innovation.
• A clear commitment to safe Operations.

Inclusion and Diversity

Valterra Platinum is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.

Valterra Platinum has a zero tolerance to dignity harms, these include all acts of gender based violence, bullying, harassment and victimisation. Ensuring the safety of our employees extends beyond physical safety and includes the eradication of harmful behaviours from our workplace. This responsibility extends to everyone at Valterra Platinum both during work hours and outside of work. We are unconditional in creating a respectful, inclusive, and safe working environment to ensure that no colleague will be violated or harassed under our watch.

How to Apply

To apply for this role, please complete our online application form via this job advert.