Greek Speaking Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An international recruitment firm is seeking a Greek Speaking Customer Service and Sales Representative for a prestigious airline. This fully remote role requires native Greek fluency, providing assistance to passengers with travel-related queries in both Greek and English. Applicants must be located in South Africa and possess a stable internet connection. The role involves working in a demanding call center environment while meeting key performance indicators. Comprehensive training will be provided and must be completed in person for the initial weeks.

Benefits

Fully paid product and systems training

Work opportunities with an esteemed airline

Qualifications

• Located in South Africa with a permanent residence permit/South African ID.
• Fibre internet connection or fixed stable ADSL line required.
• Must be flexible to work various shifts including weekends and holidays.

Responsibilities

• Assist passengers with pre & post flight departure travel-related queries.
• Handle voice calls and some written correspondence in Greek & English.
• Meet key performance indicators in a time-sensitive environment.

Skills

Native level fluency in Greek language: Verbal & Written

Flexibility to work shifts

Ability to handle customer relations in a demanding environment

Job description

Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

Eastern Cape, South Africa

About the job Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award‑winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Eastern Cape, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in Greek language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
• Work on airline reservations systems & handling voice calls in English & Greek may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment