Greater Newcastle and Intake Service Manager

NSW Health; Newcastle; On-site; ZAR 1 672 000 - 1 993 000; Full time

Job summary

A leading health organization is seeking a Service Manager to oversee community mental health services in Greater Newcastle. This role involves operational leadership, governance compliance, and building partnerships to ensure effective service delivery. The ideal candidate will have manager level experience in health services and a commitment to high-quality care. Benefits include flexible working arrangements, annual leave, and wellbeing programs.

Benefits

Monthly ADO for full-time staff

Four weeks annual leave

Paid parental leave

Salary packaging

Fitness Passport

Employee wellbeing programs

Qualifications

• Proven experience in operational leadership within health services.
• Strong knowledge of community mental health service delivery.
• Excellent interpersonal and networking skills.

Responsibilities

• Lead operational leadership of community mental health teams.
• Build relationships with government and non-government partners.
• Ensure compliance with safety and quality frameworks.
• Monitor clinical services and resource management.

Skills

Operational leadership

Stakeholder engagement

Clinical governance compliance

Team management

Education

Manager level experience in health services

Job description

Lead Mental Health Services Across Greater Newcastle

Hunter New England Mental Health is seeking a committed and experienced Service Manager - Greater Newcastle & Intake to lead the delivery of high‑quality community mental health services across the Newcastle and Lake Macquarie regions.

This pivotal leadership role oversees the Community Mental Health Teams and Intake Services ensuring safe efficient and person‑centred mental health care across the Local Health District.

About the Role

The Greater Newcastle Service Manager is responsible for the operational leadership, governance and performance of community and intake services within the district. You will ensure the delivery of high‑quality evidence‑based mental health care while maintaining compliance across safety, staffing, budget, quality and data reporting requirements.

You will work closely with the Mental Health Executive, operational leaders, professional discipline leads and key external partners including NGOs, Primary Health Networks, councils, aged care providers and community organisations.

Key Responsibilities

• Provide day‑to‑day operational leadership to Greater Newcastle Community Mental Health teams and Intake services.
• Build and maintain strong relationships with government and non‑government partners to deliver integrated, accessible community services.
• Ensure effective resource coordination across human, financial and physical resources within budget and performance targets.
• Lead a positive, collaborative, outcome‑focused workplace culture across multiple locations.
• Manage essential workforce functions including rostering, recruitment, induction, performance reviews, development and performance management.
• Ensure service compliance with clinical governance, safety, work health and safety and quality frameworks.
• Promote behaviours aligned with the HNE Health Values Charter, NSW Health Code of Conduct and Excellence Framework.
• Oversee quality and safety practices, identifying and managing risks within delegated authority.
• Navigate complex operational challenges while contributing to a culture of continuous improvement.
• Monitor clinical services and activity to effectively manage human, financial and physical resources.
• Build and maintain a constructive professional culture during times of change.

Why Join Us

This is an opportunity to make a real and lasting difference to mental health care across Greater Newcastle. You will join a strong leadership network supported by experienced peers and a highly skilled workforce.

Benefits

• Monthly ADO for full‑time staff
• Four weeks annual leave (pro‑rata for part‑time)
• Paid parental leave (eligible staff)
• Salary packaging and novated leasing
• Fitness Passport
• Employee wellbeing programs and EAP

Required Experience: Manager level experience in health services.

Employment Type: Permanent Full Time

Position Classification: Health Manager Level 4

Remuneration: $147,653 – $175,917

Hours Per Week: 38

Requisition ID: REQ619888

Applications Close: Wednesday the 26th of November