Global Trade CX Consultant - End-to-End Logistics

Maersk; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading global shipping company is seeking a Customer Experience Consultant in Durban, South Africa. In this role, you will manage the end-to-end shipment process for small to mid-sized customers, ensuring timely resolutions to any issues that arise. Strong interpersonal and communication skills are essential, as is the ability to problem-solve effectively. This position offers a supportive and diverse workplace culture.

Benefits

Supportive workplace culture

Diverse work environment

Qualifications

• Excellent interpersonal skills for customer interactions.
• Strong communication skills for stakeholder engagement.
• Problem-solving abilities to resolve customer issues.

Responsibilities

• Manage the end-to-end shipment process for customers.
• Ensure timely resolution of issues related to shipments.
• Build strong relationships with stakeholders.

Skills

Excellent interpersonal skills

Strong communication skills

Problem-solving abilities

Job description

A leading global shipping company is seeking a Customer Experience Consultant in Durban, South Africa. In this role, you will manage the end-to-end shipment process for small to mid-sized customers, ensuring timely resolutions to any issues that arise. Strong interpersonal and communication skills are essential, as is the ability to problem-solve effectively. This position offers a supportive and diverse workplace culture.