Global Quality Leader - BFSI, FCA & Automation

Teleperformance; Cape Town; On-site; ZAR 1 000 000 - 1 500 000; Full time

Job summary

A global customer experience company is seeking a Director of Quality in Cape Town. The role is pivotal in implementing a quality strategy in the BFSI sector, ensuring adherence to regulatory standards. The ideal candidate will have extensive experience in quality assurance, strong leadership skills, and expertise in automation and financial oversight. Competitive compensation and an opportunity to lead a talented global team are offered.

Qualifications

• Minimum 10 years in a senior quality leadership role, preferably in BFSI.
• Proven experience managing quality across multiple geographies.
• Strong understanding of FCA regulations and conduct risk.

Responsibilities

• Develop and implement a global quality strategy aligned with client expectations.
• Lead cross-regional quality teams to ensure consistent execution of QA frameworks.
• Ensure adherence to FCA regulations and conduct standards across all geographies.

Skills

Quality assurance methodologies

Automation

Financial oversight

Stakeholder management

Communication skills

Education

Lean Six Sigma Black Belt certification

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

A global customer experience company is seeking a Director of Quality in Cape Town. The role is pivotal in implementing a quality strategy in the BFSI sector, ensuring adherence to regulatory standards. The ideal candidate will have extensive experience in quality assurance, strong leadership skills, and expertise in automation and financial oversight. Competitive compensation and an opportunity to lead a talented global team are offered.