Global Operations Support Coordinator (Entry-Level Remote)

Mashreq Bank; South Africa; Remote; ZAR 512 000 - 684 000; Full time

Job summary

A leading global freelancing platform is seeking an Entry-Level Global Operations Support Coordinator. This remote role involves coordinating operational activities, maintaining documentation, and supporting process improvements across international teams. Ideal candidates will have a Bachelor's degree and strong communication skills. Benefits include competitive salary, remote flexibility, and professional development opportunities.

Benefits

Competitive entry-level salary

100% remote work flexibility

Professional development opportunities

Paid time off and wellness programs

Opportunity for career growth

Qualifications

• 0–2 years of experience in operations, administration, or project coordination.
• Background in business operations or logistics is a plus.

Responsibilities

• Coordinate global operational activities across teams.
• Support implementation of operational policies and procedures.
• Monitor ongoing projects and ensure deadlines are met.
• Identify and resolve operational challenges.
• Maintain records of project progress and client communications.

Skills

Excellent written and verbal communication skills in English

Strong organizational and multitasking abilities

High attention to detail

Proficiency in Microsoft Office Suite

Basic analytical and reporting skills

Strong interpersonal skills

Ability to work independently

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Google Workspace

Slack

Asana

Trello

Job description

Job Summary

UPWORK is seeking a motivated and detail-oriented Global Operations Support Coordinator (Entry-Level Remote) to join our international team. In this role, you will be responsible for supporting the day-to-day operational processes across multiple regions, ensuring smooth coordination and communication among internal teams and clients. This position is ideal for individuals who are passionate about global business operations, thrive in a remote working environment, and are eager to grow their career with a leading global freelancing platform.

As a Global Operations Support Coordinator, you will assist in managing workflows, maintaining operational documentation, resolving issues, and supporting process improvement initiatives. You will work closely with cross-functional teams, including project managers, client success, and technical support, to ensure efficient and seamless delivery of services worldwide.

Key Responsibilities

• Coordinate global operational activities, ensuring smooth communication and execution across teams and time zones.

• Support the implementation of operational policies, procedures, and documentation.

• Monitor and track ongoing projects, ensuring deadlines and quality standards are met.

• Identify and elevate operational challenges, offering proactive solutions for improvement.

• Maintain accurate records of project progress, reports, and client communications.

• Assist with performance reporting, data entry, and analytics for operations metrics.

• Collaborate with internal teams to streamline workflows and enhance efficiency.

• Provide administrative support for various global initiatives, including scheduling, follow-ups, and coordination tasks.

• Ensure compliance with organizational standards and data security protocols.

• Participate in team meetings to share updates, feedback, and recommendations for process optimization.

Required Skills and Qualifications

• Bachelor's degree in Business Administration, Operations Management, Communications, or a related field.

• Excellent written and verbal communication skills in English.

• Strong organizational and multitasking abilities.

• High attention to detail with the ability to manage multiple priorities effectively.

• Proficiency in using Microsoft Office Suite, Google Workspace, and online collaboration tools (e.g., Slack, Asana, Trello).

• Basic analytical and reporting skills with an understanding of data-driven decision-making.

• Strong interpersonal skills and a customer-oriented mindset.

• Ability to work independently with minimal supervision in a fully remote environment.

Experience

• 0–2 years of experience in operations, administration, or project coordination (entry-level candidates are welcome).

• Previous experience working remotely or with international teams is an advantage.

• Internship or volunteer experience in business operations, logistics, or coordination is a plus.

Working Hours

• Full-time, remote position with flexible working hours.

• Must be available for virtual meetings across different time zones, depending on project requirements.

• Standard workweek: 40 hours, Monday to Friday (with flexibility for global coordination).

Knowledge, Skills, and Abilities

• Understanding of operational processes, project coordination, and documentation best practices.

• Ability to analyze workflow efficiency and propose process improvements.

• High adaptability and willingness to learn new systems and procedures.

• Time management and prioritization skills in a fast-paced, global work environment.

• Team player attitude with a strong sense of accountability and reliability.

Benefits

• Competitive entry‑level salary with performance‑based incentives.

• 100% remote work flexibility — work from anywhere in the world.

• Professional development opportunities and access to online training programs.

• Paid time off, holidays, and wellness programs.

• Opportunity to collaborate with a diverse, international team of professionals.

• Career growth pathways within UPWORK’s global network.

Why Join UPWORK

At UPWORK, we believe in empowering individuals to work without boundaries. By joining our global operations team, you will play a vital role in supporting one of the world’s leading freelance and remote work platforms. You will gain valuable international experience, work with professionals from across the globe, and contribute to innovative solutions that shape the future of work.

We foster a culture of trust, collaboration, and continuous learning. If you are ambitious, resourceful, and eager to grow in a dynamic digital workplace — UPWORK is the perfect place to start your journey.

How to Apply

Interested candidates are encouraged to apply through the UPWORK career portal or via the Apply Now button on this listing. Please submit your:

• Updated resume/CV
• A brief cover letter describing your interest in the role and relevant experience
• Shortlisted candidates will be contacted for a virtual interview.