Global Head of Customer Success — Remote Growth Leader

Pro Coffee Gear; Remote; ZAR 500 000 - 600 000; Full time

Job summary

A growing e-commerce company is seeking a Head of Customer Success to lead its global customer experience function. This remote role involves managing an effective customer success team to drive satisfaction and operational excellence. Candidates should have over 5 years of customer-facing experience, with at least 2 years in leadership. Knowledge of e-commerce tools like Shopify and QuickBooks is essential, along with strong communication and analytical skills. Join a passionate team committed to coffee excellence.

Benefits

Flexible work environment

Collaborative culture

Opportunity to lead a vital function

Qualifications

• Minimum 5 years in a client-facing operations or customer success role.
• At least 2 years in a leadership position.
• Experience in e-commerce operations preferred.
• Strong written and verbal communication skills.
• Familiarity with professional coffee equipment is a plus.

Responsibilities

• Own the end-to-end customer experience.
• Enable consultative sales process across multiple platforms.
• Manage client onboarding and support.
• Lead customer communications related to shipping and returns.

Skills

Client-facing operations experience

Leadership

Communication skills

Analytical and problem-solving skills

E-commerce operations

Tools

Shopify

QuickBooks

Job description

A growing e-commerce company is seeking a Head of Customer Success to lead its global customer experience function. This remote role involves managing an effective customer success team to drive satisfaction and operational excellence. Candidates should have over 5 years of customer-facing experience, with at least 2 years in leadership. Knowledge of e-commerce tools like Shopify and QuickBooks is essential, along with strong communication and analytical skills. Join a passionate team committed to coffee excellence.