Global Head Of Customer Success & Experience

Pro Coffee Gear; Remote; ZAR 500 000 - 600 000; Full time

Job summary

A leading e-commerce company is seeking a Head of Customer Success to lead its global customer experience initiatives. This strategic remote role requires a candidate with at least 5 years of experience in customer success operations and a strong background in e-commerce, particularly with tools such as Shopify and QuickBooks. Join a passionate team focused on innovation and a love for coffee, working remote from anywhere in South Africa.

Qualifications

• Minimum 5 years of experience in customer success operations.
• Background in e-commerce preferred.
• Experience with Shopify and QuickBooks is a plus.

Responsibilities

• Own the customer journey and establish success metrics.
• Mentor a high-performing team in customer experience.
• Lead the global customer experience function.

Skills

Customer success operations

E-commerce experience

Shopify

QuickBooks

Job description

A leading e-commerce company is looking for a Head of Customer Success to lead its global customer experience function.

This strategic remote role involves owning the customer journey, establishing success metrics, and mentoring a high-performing team.

Applicants should have at least 5 years of experience in customer success operations and a background in e-commerce, preferably with Shopify and QuickBooks experience.

Join a passionate team driven by innovation and a love for coffee.

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