Global Collections Operations Manager

Merchants; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading service provider is looking for a Call Centre Manager – Collections/Recoveries to lead a high-performing team in Johannesburg, Gauteng. This full-time role involves managing performance, client relationships, and people development for a global auto finance brand. The ideal candidate has over 4 years of operations management experience in a call center, including at least 2 years in a leadership role, with strong knowledge of SLA management and collections processes.

Qualifications

• Over 4 years of operations management experience in a call center.
• At least 2 years in a leadership position.
• Strong knowledge of SLA management and collections processes.

Responsibilities

• Lead a high-performing team within the call center.
• Manage performance and client relationships.
• Support people development initiatives.

Skills

Operations management

Leadership

SLA management

Collections processes

Job description

A leading service provider is seeking a Call Centre Manager – Collections/Recoveries to lead a high-performing team and support a global auto finance brand.
The role involves managing performance, client relationships, and people development.
Candidates should have over 4 years of operations management experience in a call center, with at least 2 years in a leadership position.
Strong knowledge of SLA management and collections processes is essential.
This is a full-time position based in Johannesburg, Gauteng.