German-Speaking It Support

Morae; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A legal tech company in Cape Town is looking for a German-Speaking IT Support Associate. This role involves providing technical support to clients, troubleshooting issues, and ensuring service levels are met. Ideal candidates should be fluent in German and professional-level English, holding a Bachelor’s degree in IT or a related field. The position offers growth opportunities in a dynamic environment and a hybrid work model, combining remote and on-site work.

Benefits

Global exposure in a dynamic industry

Supportive and inclusive work environment

Ongoing training and development opportunities

Career growth in legal tech

Qualifications

• Fluent in German (native) and professional-level English.
• Bachelor's degree in IT or related field.
• Some knowledge of Microsoft Windows, Office, or Document Management Systems.

Responsibilities

• Provide technical support for the iManage suite.
• Troubleshoot and resolve client issues.
• Ensure SLAs are met.
• Build strong client relationships.
• Deliver end-user training on iManage products.

Skills

Fluent in German (native)

Professional-level English

Task and priority management

Strong communication skills

Self-motivated

Education

Bachelor's degree in IT, Computer Science or related field

Tools

Microsoft Windows

Office

Document Management Systems

SQL (MSQL or TSQL)

Job description

About the Role

Full training will be provided, you bring the enthusiasm and language skills, and we'll provide the tools to grow. LOCATION : Observatory, Cape Town TITLE : German-Speaking IT Support LEVEL : Associate JOB TYPE : Full Time (Hybrid). You will be the first point of contact for our clients, helping to resolve issues via calls, emails, and our support portal.

Preferred Requirements

• Fluent in German (native) and professional-level English
• Bachelor's degree in IT, Computer Science, or related field (or relevant technical coursework)
• Some knowledge of Microsoft Windows, Office, or Document Management Systems
• SQL (MSQL or TSQL) is a plus, but not required
• Excellent verbal and written communication skills
• Ability to manage tasks and priorities effectively
• Self-motivated with a strong desire to learn and grow
• Willingness to work occasional weekends or shift rotations

Key Responsibilities

• Provide technical support for the iManage suite (Work, Share, Govern, Insight, Cloud)
• Troubleshoot and resolve client issues, escalating as needed
• Ensure service levels (SLAs) are met
• Build strong client relationships and ensure high satisfaction
• Deliver end-user training on iManage products (training provided)
• Contribute to continuous improvement by sharing feedback and ideas

Why Join Morae?

At Morae, we believe in empowering our people.

• Global exposure in a dynamic industry
• Supportive and inclusive work environment
• Ongoing training and development opportunities
• A chance to grow your career in legal tech

Please note that only shortlisted candidates will be contacted.

If you do not hear from us within 5 days, please accept that your application was unsuccessful. Please note that Morae Global Corporation does not engage the services of recruitment agencies, as we are supported by a highly skilled internal global talent team.