German Speaking Customer Service & Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global customer service partner is seeking a German Speaking Customer Service & Sales Representative based in South Africa. This fully remote role involves assisting passengers of a prestigious airline with travel-related queries in both German and English, handling reservations, and meeting KPIs in a dynamic call center environment. Candidates must have a stable internet connection and be flexible to work 24/7 shifts.

Qualifications

• Fluency in German and English is required for handling customer queries.
• Flexibility to work in a dynamic 24/7 environment is essential.
• Candidates must be based in South Africa with a stable internet connection.

Responsibilities

• Assist passengers with travel-related queries in German and English.
• Handle airline reservations systems and voice calls.
• Meet specific key performance indicators in a demanding call center environment.

Skills

Fluent German

Customer service skills

Flexibility

Job description

Western Cape, South Africa

Job Openings German Speaking Customer Service & Sales Representative

About the job German Speaking Customer Service & Sales Representative

Our client is an outsourced customer services partner to global B2B and B2C brands, providing multilingual omnichannel contact centre solutions, 24/7.

Job Type: Full time/Permanent

Workplace: Fully Remote

Requirements

• Located in South Africa
• Permanent residence permit/South African ID holders
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Willingness and ability to work on a 24/7 rotational shift basis (8.5-hour shifts, including a 30-minute lunch break and two 15-minute breaks, with 7.5 hours of productive work per day).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in German & English languages
• Work on airline reservations systems & handling voice calls in German may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment