General Repairs Technician

Rectron South Africa; Milnerton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the technology sector seeks a technician to repair faulty stock efficiently, ensuring customer satisfaction. The role involves meeting SLA requirements, maintaining high standards in service and communication, and requires a strong technical background with relevant experience.

Qualifications

• Matric and relevant technical certification required.
• 3-5 years repairing experience within workshop environment.

Responsibilities

• Repair/quote faulty products or equipment accurately and timeously.
• Meet all vendor KPI’s & SLA’s requirements on a daily basis.
• Ensure effective customer communication.

Skills

Attention to detail

Problem Solving

Ability to work under pressure

Strong technical background

Education

Matric

Relevant technical certification

Job description

The main purpose of this job is to ensure that returned faulty stock is repaired efficiently and effectively in order to be able to meet SLA requirements set by the vendor and by Rectron, and ultimately ensure customer satisfaction.

Outputs and Responsibilities

• Repair/quote faulty products or equipment accurately and timeously
• Inform the customer of any additional costs or requirements needed in order to fully repair the unit. This may include recommendations of add on products
• Meet all vendor KPI’s & SLA’s requirements on a daily basis.
• Ensure effective customer communication
• Execute Rectron standards of excellence in all work completed
• Escalate problematic issues to the Supervisor
• Other duties as specified by your line manager
• General admin and housekeeping
  
  

Education/Qualification

• Matric
• Relevant technical certification and or training (mobile & electronic)
• 3-5 years repairing experience within workshop environment
  
  

Skills and Competencies

• Strong technical background
• Attention to detail
• Problem Solving
• Understanding of gross technical problems
• Strong ability to work according to a timeline and schedule
• Ability to work under pressure
• Well disciplined’ individual
• Ability to effectively diagnose failures ensuring a low return rate
  
  

Accountabilities

• Adhere to high level standards at Rectron
• Complete all jobs within the given time period
• Communicate problems to management
• Ensuring proper parts are ordered thus minimizing the financial cost/risk to the company
• Achieve exceptional ratings in client services
• Complete all allocated training