General Manager – Franchises Kzn

Pollock & Associates; Gauteng; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A leading services company in Gauteng is seeking a Senior Operations Leader to oversee planning, financial management, and supply chain execution. The ideal candidate will have a tertiary qualification, a minimum of 10 years in senior leadership roles within retail or multi-outlet sectors, and a proven ability to drive sales and develop talent. This role offers the opportunity to impact franchise growth and operational priorities significantly.

Qualifications

• Tertiary qualification in business, marketing, or finance; MBA advantageous.
• Minimum 10 years senior operational/commercial leadership experience in retail or multi-outlet industries.
• Proven record in driving sales, profit, and people development.

Responsibilities

• Lead the regional operations team, aligning business plans with country strategy.
• Drive franchise expansion and ensure quality delivery of new builds and refurbishments.
• Strengthen supply chain processes and operational efficiency.
• Partner with HR to recruit, develop, and retain top talent.

Job description

This role is central to executing the business unit strategy, delivering financial performance, and building a people-first culture aligned with organisational objectives.

You will oversee operational planning, financial management, supply chain execution, and marketing initiatives while championing governance, risk management, and talent development.

With a strong focus on franchise growth, the role carries indirect accountability for Sales, Equity, and Operating Profit.

Due to our clients'' Equity Plan, preference will be given to Equity Candidates.

Requirements

• Tertiary qualification (business, marketing, or finance); MBA advantageous.
• Minimum 10 years senior operational / commercial leadership in retail, QSR, or multi-outlet industries.
• Proven record in driving sales, profit, and people development.

Key Responsibilities

• Lead the regional operations team, aligning business plans with country strategy.
• Drive franchise expansion and ensure quality delivery of new builds and refurbishments.
• Strengthen supply chain processes, operational efficiency, and service standards.
• Partner with HR to recruit, develop, and retain top talent, with emphasis on local leadership

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