General Manager

The Capital Hotels, Apartments & Resorts; Umhlanga Rocks; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A prominent hospitality group in Umhlanga Rocks is seeking a General Manager to oversee operations, ensuring profitability and guest satisfaction. The ideal candidate has 5-10 years of experience in managing 4 or 5-star properties. You'll lead a dedicated team and uphold a high standard of service and hospitality. Successful candidates will be proactive, detail-oriented, and possess strong leadership skills.

Qualifications

• 5 - 10 years of General Management experience in 4* or 5* properties.
• Ability to work under pressure while maintaining calm.
• Honest, trustworthy, and with great attention to detail.

Responsibilities

• Oversee all operations of the property.
• Ensure financial performance and guest satisfaction.
• Manage staff development and training.

Skills

Problem Solving

Effective Communication

Team Player

Leadership Skills

Education

Matric

Hotel Management Diploma

Bachelor’s Degree in Business, Finance, Management, or Economics

Tools

Hotel Management Software

Point of Sale Software

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

Why work for us

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

To take full and sole responsibility for the profitable operation of the property, including the employees, and effective and efficient services to all guests by overseeing all aspects of the Management of the Property in accordance with the SOP’s, including maximization of financial performance, guest satisfaction and staff development.

Minimum Requirements

• Matric
• Hotel Management Diploma or equivalent
• Bachelor’s Degree in Business, Finance, Management or Economics beneficial
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Previous Resort General Management experience essential
• 5 - 10 Years previous General Management experience of 4* or 5* Property
• Experience in Hotel management software and Point of sale software
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.