General Clerk Associate Representative

Cigna; Kempton Park; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global health service company is seeking a General Clerk Associate Representative to efficiently organize and process incoming and outgoing electronic documents and claims. The ideal candidate will be fluent in English, possess strong attention to detail, and have excellent organizational and time management skills. A diploma or degree from a recognized institution is required. This role offers a challenging position within a dynamic company culture and market-related salary conditions.

Benefits

Market-related salary conditions

Dynamic company culture

Challenging job in an international enterprise

Qualifications

• Speak and write fluent English.
• Pay close attention to detail.
• Work efficiently with various systems and applications.
• Manage large quantities of electronic documents accurately.

Responsibilities

• Organize and process incoming and outgoing electronic documents.
• Receive and document claims within processing systems.
• Sort, process, and vet claims for payment.
• Manage the flow of provider claims and queries on Salesforce.

Skills

Fluent English

Attention to detail

Time management

Organizational skills

Teamwork

Ability to handle confidential information

Education

Diploma or Degree from a recognized institution

Job description

Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security. Cigna has over 70,000 employees who service 85 million customer relationships throughout the world. The Cigna office in Kenya is an operation hub servicing clients within the African and Global Markets.

We are looking for General Clerk Associate Representatives to join our growing Provider Intake Team at our Nairobi office.

YOUR JOB

You are responsible for organizing efficiently and processing correctly the flow of incoming and outgoing electronic documents, faxes, claims, etc. Some of your tasks include:

• Receiving and documenting claims within Intake and processing systems.
• Sorting, processing and vetting of claims firsthand for claims payment.
• File management and classification of data within Kofax.
• Electronic transfer of received claims to the various platforms in Cigna.
• Triaging the flow of provider claims/queries and GOP Requests on Salesforce.
• Indexing and managing the Intake provider claims and any other departmental tasks within stipulated TAT’s.
• Managing the different channels through which claims are received.
• Any other tasks as allocated.

YOUR PROFILE

• You speak and write fluent English.
• You are accurate and pays attention to detail.
• You can work with different systems and applications in your day to day.
• You are organized and have excellent time management skills.
• You can deal with confidential information with the utmost discretion.
• You can accurately handle large quantities of electronic documents.
• You thrive in a fast-paced environment and can prioritize set tasks accordingly.
• You are optimistic and resilient.
• You are a team player and can collaborate and engage with both your own team and with different teams.
• You have graduated with a Diploma or Degree from a recognized institution.

OUR OFFER

• A challenging job in an international and growing enterprise.
• A dynamic, young and entrepreneurial company culture that values and stimulates initiative.
• Market - related salary conditions.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.