General Assistant(External Application Only)

Cashbuild; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail organization in Cape Town is seeking a General Assistant to ensure excellent customer service and maintain merchandising standards. The ideal candidate will have at least a Grade 10 qualification and the ability to communicate effectively in English and a local language. This role requires working shifts, weekends, and public holidays, focusing on maintaining safety and customer satisfaction in-store.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year of related work experience.
• Ability to communicate in English and a local language.
• Willingness to work shifts, weekends, and holidays.

Responsibilities

• Advise and assist customers on product queries.
• Merchandise stock according to store layout.
• Maintain safety compliance within the area.

Skills

Customer service skills

Basic calculation ability

Communication in English

Ability to work under pressure

Education

Minimum Grade 10 or NQF 3

Grade 12 without related work experience

Job description

Description

About the job: General Assistant (External Application Only)

Ensure comprehensive customer service in-store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirement

• Minimum Grade 10 or NQF 3 with 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.

Merchandising Standards

• Merchandise bulk stock areas safely and according to store layout plan.
• Ensure your area is fully merchandised according to store layout and planograms.

Housekeeping

• Keep your area free of obstacles, merchandize stock immediately after receipt, and ensure customer safety in aisles.
• Maintain correct shelf price labeling within your area.
• Complete checklists as required, including canteen and toilet/shower schedules.

Safety (OHSA) Requirements

• Ensure safety compliance (use of safety gear, safety of customers and staff) within your area.
• Ensure stock is merchandised safely for customers and colleagues.
• Report discrepancies and damaged stock to the Store Manager.
• Manage stock loss effectively.

Values

Integrity

• Adhere to accepted standards, keep promises, create realistic expectations, handle sensitive information carefully, and be aware of boundaries.

Accuracy

• Handle detailed information attentively, work in an orderly manner, and check work for mistakes to prevent errors.

Client Focus

• Respond actively to client needs, deal kindly, and make clients feel welcome. Approach questions positively.

Personal Development

• Recognize personal strengths and weaknesses, seek training and feedback, and pursue opportunities for growth.