Front Office Supervisor (m/w) - be the mentor of your team

GRACE LA MARGNA ST MORITZ; Parow; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prestigious luxury hotel is seeking a Front Office Supervisor to lead reception operations and provide outstanding customer care. You will be responsible for mentoring the team, creating memorable experiences, and ensuring the highest standards are maintained. This full-time position is suited for individuals with strong leadership skills and a passion for hospitality.

Benefits

Hands-on learning and training opportunities

F&B discounts & sporting activities free of charge

State-of-the-art accommodation

Qualifications

• Strong interest in hospitality and eagerness to learn.
• Ability to work independently and resolve guest challenges.
• Excellent interpersonal skills and teamwork.

Responsibilities

• Maintain highest standards of a 5* superior hotel reception.
• Ensure outstanding customer care and memorable experiences.
• Inspire and mentor team members.

Skills

Customer care

Team leadership

Proactive attitude

Multi-tasking

Fluent German and English

Job description

Front Office Supervisor (m/w) - be the mentor of your team

We are looking for ambitious talents who will become the shapers of the new reborn legendary hotel in one of the most prestigious alpine resorts in the world. Are you expecting more than a job? Then let's GRACE together from November 2025!

What will you do?

• Maintain highest standards of a 5* superior hotel reception
• Ensure outstanding customer care
• Be a role model, share your expertise and inspire your team member
• Create memorable, lasting and individual experiences
• Your German and English level is on fire
• Be pro-active and out-going
• Take ownership
• Provide personalised services
• Ensure timely resolutions of guests challenges independently
• Take responsibility in any part of the operational process
• Have fun and broaden always your horizon

Your +sides

• Your smile is infectious and you treat people as if they were your best friends
• You go the extra mile to make the best first and last impression
• You are a team player and enjoy helping others
• You have a strong interest in hospitality and you are eager to learn
• You can multi-task and work in a fast-paced environment
• You lead with example and pride
• You love to try new things and go a different path
• You like to push your comfort zone to the edge
• Guests always come first to you

What's in for you at Grace?

• Become a pioneer for the first hotel opening to happen in 100 years in St. Moritz in this segment
• Fun, collaborative and caring environment where people are put first
• Grace House for talents
• Hands-on learning and training opportunities
• F&B discounts & sporting activities free of charge
• Cool uniform from an international luxury clothing brand
• If needed state-of-the-art accommodation
• And much, much more…

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Transportation, Logistics, Supply Chain and Storage