Front Office Lead - Guest Experience & Ops Coach

Accor Hotel; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel chain is seeking an experienced Assistant Front Office Manager for their Randburg location. You will oversee daily front office operations, coach staff, and ensure exceptional guest service. Applicants should possess strong leadership skills, be bilingual in English and Arabic, and have proficiency in Property Management Systems. A degree in Hospitality Management is advantageous. This role promises a dynamic working environment with opportunities for career development.

Qualifications

• Proven ability to guide and coach team members.
• Excellent leadership and communication skills.
• Ability to balance conflicting priorities.

Responsibilities

• Oversee daily operations of the Front Office Department.
• Coach and mentor staff to achieve service standards.
• Handle guest complaints and staff-related issues.

Skills

Team coaching

Bilingual in English and Arabic

Guest service orientation

Leadership skills

Time management

Education

Degree or Diploma in Hospitality Management

Tools

Property Management System

Microsoft Office Suite

Job description

A leading hotel chain is seeking an experienced Assistant Front Office Manager for their Randburg location. You will oversee daily front office operations, coach staff, and ensure exceptional guest service. Applicants should possess strong leadership skills, be bilingual in English and Arabic, and have proficiency in Property Management Systems. A degree in Hospitality Management is advantageous. This role promises a dynamic working environment with opportunities for career development.