Front Desk Supervisor

Hilton; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading global hospitality company in South Africa is seeking a Front Desk Supervisor to oversee operations and ensure exceptional guest services. Candidates should have experience in front office supervision within hotels or retail, with strong communication and organizational skills. This role is vital for maintaining high service standards and maximizing sales through effective leadership. Join a team dedicated to creating remarkable hospitality experiences.

Qualifications

• Front Office experience in the hotel or retail sector required.
• Strong awareness of business and sales capabilities essential.
• Ability to organize, prioritize and meet deadlines.
• Exceptional guest service passion is a must.

Responsibilities

• Supervise Front Desk operations during assigned shifts.
• Ensure shift team has knowledge of hotel services and promotions.
• Monitor appearance and performance of team members.
• Maximize sales revenues through up-selling.
• Manage Guest requests and inquiries promptly.

Skills

Front Office experience

Commercial awareness

Supervisory skills

Communication skills

Education

Supervisory / management certificate or diploma

Job description

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in / check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
• Maximize sales revenues through up‑selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

Requirements

• Front Office experience in the hotel, leisure, and / or retail sector
• Strong commercial / business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter‑personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory / management certificate / diploma or degree (advantageous)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!