Front Desk Ambassador

In The City Hospitality; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality management company in Cape Town is hiring a Front Desk Ambassador to manage guest check-ins and provide concierge services. Candidates should have at least two years of hotel experience and be friendly, reliable, and service-oriented. Responsibilities include liaising with other departments and ensuring a positive guest experience. This role requires shift work, and the ideal candidate should live in the immediate Cape Town area and hold relevant qualifications.

Benefits

Professional development opportunities

Qualifications

• Must have at least 2 years’ experience in a similar role within a 4/5-star hotel.
• Reliable, responsible, and dependable to fulfill obligations.
• Willing to work shift schedules, including weekends and holidays.

Responsibilities

• Check-in and check-out guests efficiently.
• Make arrangements for tours and handle concierge services.
• Liaise with departments to ensure smooth operations.

Skills

Excellent communication skills

Attention to detail

Ability to multitask

Service orientated attitude

Ability to follow procedures

Education

Grade 12 or equivalent

Accommodation Certificate/ Hotel School diploma

Tools

MS Office (Word, Excel, Email)

Job description

ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. We are currently recruiting for an energetic, well-organised Front Desk Ambassador for our 260-room hotel One Thibault located on the Foreshore/Financial District of Cape Town.

PLEASE NOTE: Only candidates with hotel experience in a similar role will be considered. If you do not meet these qualifications, please do not apply.

Key Responsibilities

• Must be able to work shifts (early morning through early afternoon, or early afternoon through 10:00pm) on a rotation basis
• Check-in and check-out of guests
• Make travel arrangements for sightseeing and tours (concierge services)
• Receive, store and deliver luggage
• Perform office duties as required
• Ability to follow all Company SOP's
• Liaise with Housekeeping and Maintenance Departments and communicate guest requests in a timely and expeditious manner
• Receive reservations for accommodation from clients/agents, either in person, online or by telephone, fax and/or email
• Inform guests of the hotels services and facilities, policies and procedures
• Deal with enquiries and requests from in-house guests
• Take messages for guests
• Finalise guests' bills and issue receipts upon payment on extras account.
• Place guests' possessions in a safe if requested
• Follow in-house procedures to help ensure the security of guests and employees
• Perform general secretarial duties, such as preparing correspondence and attending to incoming calls
• Participate with in-house guest satisfaction calls via telephone
• Perform other Front Desk Ambassador duties as required/instructed

Requirements

• Friendly and service orientated with a "can do" attitude
• Always a smile on your face and in your voice
• Reliable, responsible and dependable to fulfil obligations
• Excellent communication skills
• Attention to detail
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Show initiative by taking control of task
• Be available shift work (mornings, afternoon or nights) on weekdays, weekends and holidays
• MUST live within the immediate Cape Town area

Preferred Qualifications and Experience

• Grade 12 or equivalent
• Accommodation Certificate/ Hotel School diploma is advantageous
• At least 2 years’ previous experience in the same or similar position in a 4/5-star hotel
• Familiar with all duties and procedures in Front Office Department
• MS Office (Word, Excel and Email) is essential
• 1 years’ Channel manager experience essential
• Valid Driver's licence
• Third language is advantageous

Benefits

• Professional development opportunities

Application Details

• To apply send your CV, head and shoulder photo, qualifications, and references to: [e-mail]
• Note: If you have not heard back from us after two (2) weeks, please consider your application unsuccessful.