Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is looking for a French Speaking Customer Service and Sales Representative. This role involves assisting international passengers with travel-related queries in both French and English while working for a prestigious airline. Candidates must be fluent in French and possess strong customer service skills. The position is fully remote, offering a flexible schedule with required training conducted in-office for the first 15 weeks. A stable internet connection is essential, along with a South African ID.

Benefits

Fully paid training

Work for a prestigious airline

Qualifications

• Must have a South African ID or permanent residence permit.
• Fibre internet connection or ADSL line required at own cost.
• Must complete 4 weeks of fully paid training.

Responsibilities

• Assist passengers with pre & post flight queries in French & English.
• Handle airline reservations systems & voice calls.
• Meet specific key performance indicators.

Skills

Native level fluency in French language

Flexibility to work shifts

Strong customer service skills

Job description

French Speaking Customer Service and Sales Representative (Contact Center/BPO)

Western Cape, South Africa

Job Openings French Speaking Customer Service and Sales Representative (Contact Center/BPO)

About the job French Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location:Western Cape, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in French language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in French & English languages
• Work on airline reservations systems & handling voice calls in English & French may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment