Fraud CX & Insights Strategist

Absa Bank Limited; Johannesburg; On-site; ZAR 500 000 - 750 000; Full time

Job summary

A leading financial institution in Johannesburg is seeking a dynamic Customer Experience & Communications Specialist. The role involves shaping customer-centric initiatives and driving improvements in customer experience. Candidates should possess a relevant degree and 3-5 years of experience in retail banking or customer insights. The position supports the delivery of the Fraud Customer Strategy and enhances trust and loyalty through proactive solutions. This opportunity highlights the importance of customer advocacy within the team.

Qualifications

• 3–5 years' experience in retail banking or customer experience.
• Proven ability to contribute to customer experience strategy.
• Strong understanding of customer-facing environments.

Responsibilities

• Support and deliver customer experience initiatives.
• Use data to shape customer-centered solutions.
• Partner with insight teams to understand customer needs.
• Document business requirements and track delivery.
• Drive proactive solutions to enhance customer experiences.

Skills

Customer experience strategy

Data analysis

Customer insights

Banking operations knowledge

Communication skills

Education

Relevant degree (NQF Level 7) or equivalent

Bachelor's Degrees and Advanced Diplomas: Law, Military Science and Security

Job description

A leading financial institution in Johannesburg is seeking a dynamic Customer Experience & Communications Specialist. The role involves shaping customer-centric initiatives and driving improvements in customer experience. Candidates should possess a relevant degree and 3-5 years of experience in retail banking or customer insights. The position supports the delivery of the Fraud Customer Strategy and enhances trust and loyalty through proactive solutions. This opportunity highlights the importance of customer advocacy within the team.