Fraud Customer Experience Specialist

Absa Group; Johannesburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

A prominent banking institution in Johannesburg is seeking a Customer Experience & Communications Specialist. This role focuses on enhancing customer experiences through strategic initiatives, project management, and effective communication. The ideal candidate will have a relevant degree and 3-5 years of experience in retail banking or customer insights. This position requires strong analytical skills and the ability to build relationships to drive customer satisfaction and resolve issues effectively.

Qualifications

• 3-5 years experience in retail banking or customer experience.
• Proven ability to enhance customer experience.
• Strong understanding of customer-facing banking operations.

Responsibilities

• Support and deliver strategic customer experience initiatives.
• Use insights for customer-centered solutions.
• Resolve customer complaints across channels.
• Conduct research and translate findings into improvements.
• Build networks to influence customer experience.

Skills

Customer experience enhancement

Data analysis

Project management

Relationship building

Problem resolution

Education

Relevant degree (NQF Level 7)

Bachelor's degree

Job description

A prominent banking institution in Johannesburg is seeking a Customer Experience & Communications Specialist. This role focuses on enhancing customer experiences through strategic initiatives, project management, and effective communication. The ideal candidate will have a relevant degree and 3-5 years of experience in retail banking or customer insights. This position requires strong analytical skills and the ability to build relationships to drive customer satisfaction and resolve issues effectively.