Fraud/Claim with Online Purchases

O'Brien Recruitment; Wes-Kaap; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A recruitment agency in South Africa is seeking contractors to handle claims on online purchases. Responsibilities include investigating fraudulent refund claims, analyzing data, and contacting customers with high claims rates. Ideal candidates will have experience in fraud investigation and a customer service background. The position requires rotational shifts including weekends.

Qualifications

• 2-3 years of experience in fraud investigation.
• 5+ years in a customer service contact center environment.
• Experience with fraud systems and refund protocols.

Responsibilities

• Conduct investigations into customer refund claims.
• Liaise with internal teams to manage and investigate refunds.
• Analyze refund data and monitor trends in claims.

Skills

Fraud investigation experience

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Matric

Job description

Overview

Seeking contractors to start immediately to handle Claims on Online purchases, be responsible for investigating customer refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates.

Requirements

• 2-3 years of experience in fraud investigation
• 5+ years in a customer service contact center environment
• Strong analytical, investigation and problem-solving skills
• Experience with fraud systems, refund protocols, tactics and best practices
• Excellent communication, collaboration, and interpersonal skills
• Able to have difficult conversations with customers

Responsibilities

• Conduct investigations into customer refund claims to identify those that may be fraudulent
• Liaise with internal teams to manage and investigate refunds
• Analyze refund data and make decisions on customer classifications based on data provided
• Monitor and identify trends in refund claims at a customer level or store level
• Work with the organizations fraud system to ensure that refunds are processed according to established protocols and guidelines
• Contact customers who display high refund claims rates to determine the legitimacy of their claims
• Participate in training sessions on fraud prevention and process controls

Essential

Must have worked in the Fraud Department if not must be the level of a 2ic

Matric

Must be able to work rotational shifts which include the weekend (40 hours per week)