FRANCHISE MANAGER / RESTAURANT OPERATIONS MANAGER (NELSPRUIT)

University of Fort Hare; Mbombela; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading restaurant franchisor is seeking a talented Franchise Manager / Restaurant Operations Manager in Nelspruit. The role involves overseeing daily operations of franchise locations, ensuring exceptional service and quality standards. Ideal candidates will have at least 5 years of experience in restaurant operations and a strong background in business management or hospitality. Join this dynamic team to contribute to delivering tasty experiences across Africa.

Qualifications

• Minimum of 5 years of experience in franchising management and restaurant operations.
• Understanding of the quick-service and casual dining industry.
• Proficient in using various computer applications and restaurant management software.

Responsibilities

• Overseeing the operations of franchise locations.
• Ensuring smooth and effective restaurant operations.
• Managing relationships with franchisees and corporate teams.

Skills

Communication Skills

Negotiation Skills

Business Acumen

Operational Bias

Computer Literacy

Flexibility

Education

Tertiary qualification in business management or hospitality

Job description

FRANCHISE MANAGER / RESTAURANT OPERATIONS MANAGER (NELSPRUIT)

2026-01-12 - 2026-02-11

Permanent

NEL011916

Hospitality and Tourism

We are currently seeking a talented and experienced Franchise Manager / Restaurant Operations Manager to join our Clientsteam in Nelspruit. As one of Africa's leading quick-service and casual dining restaurant franchisors, we are dedicated to providing delicious food and exceptional service to our clients customers. In this role, you will be responsible for overseeing the operations of our franchise locations, ensuring they are running smoothly and effectively.

Experience / Requirements

• Formal Education: Preferably holds a suitable/appropriate tertiary qualification that provides a solid foundation in business management, hospitality, or a related field.
• Experience: Possesses a minimum of 5 years of experience in franchising management and restaurant operations. Understands the dynamics of the quick-service and casual dining industry.
• Computer Literacy: Proficient in using various computer applications and restaurant management software.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively communicate with diverse stakeholders, including franchisees, employees, and corporate teams.
• Presentability: Maintains a highly presentable appearance and professional demeanor, representing the brand at all times.
• Business Acumen: Demonstrates a strong understanding of business principles and the ability to make informed decisions that drive profitability and growth.
• Negotiation Skills: Possesses strong negotiation skills to effectively manage agreements with franchisees, suppliers, and other business partners.
• Operational Bias: Exhibits a "hands-on" operational bias, with a focus on ensuring smooth day-to-day operations and maintaining quality standards.
• Flexibility: Willingness to travel extensively and work outside of normal business hours when necessary to support franchisees and handle operational requirements.

If you are passionate about the restaurant industry, possess strong leadership skills, and are eager to contribute to the growth of a leading franchisor, then we would love to hear from you. Join our clients team and help them continue to deliver tasty experiences to their customers across Africa.

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