Franchise Food Outlet Supervisor – Food Retail Industry

Hire Resolve; Centurion; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading franchise management company is looking for an experienced Franchise Food Outlet Supervisor in Centurion, South Africa. This role involves overseeing daily operations, ensuring customer satisfaction, and managing staff within the food retail industry. The ideal candidate holds a degree related to hospitality or business, possesses over 5 years of supervisory experience, and excels in leadership and communication skills. This full-time position offers a competitive salary based on experience.

Qualifications

• 5+ years of supervisory experience in food retail, preferably in a franchise setting.
• Valid driver’s license and own transport for travel to outlets.
• Relevant certification in food safety and hygiene is a plus.

Responsibilities

• Supervise food service staff for efficient service delivery.
• Monitor inventory and order supplies as needed.
• Maintain cleanliness per company standards.

Skills

Leadership

Communication

Organizational skills

Customer service

Problem-solving

Education

Bachelor’s degree in Hospitality, Finance, Business Administration

Job description

Franchise Food Outlet Supervisor – Food Retail Industry Hire Resolve•Centurion, South Africa

Overview

Hire Resolve’s client is seeking a dynamic and experienced individual to join their team as a Franchise Food Outlet Supervisor in the food retail industry in Gauteng. The ideal candidate will be responsible for overseeing the daily operations of their franchise food outlet to ensure customer satisfaction, operational efficiency, and profitability.

Responsibilities

• Supervise and coordinate the activities of food service staff to ensure timely and efficient service delivery.
• Monitor inventory levels and order supplies as needed to maintain adequate stock levels.
• Maintain cleanliness and organization of the outlet according to company standards and health regulations.
• Train and mentor staff members on customer service, food preparation, and safety protocols.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Monitor sales and revenue performance to identify opportunities for improvement and growth.
• Implement and enforce company policies and procedures to ensure compliance with franchise requirements and industry regulations.
• Prepare and submit reports on outlet performance, sales trends, and customer feedback to management.
• Collaborate with the franchise owner and other supervisors to develop strategies for increasing sales and enhancing customer experience.
• Ensure adherence to health and safety standards in the food outlet at all times.

Requirements

• Bachelor’s degree in Hospitality, Finance, Business Administration, or a related field.
• Supervisor with at least 5 years experience in a similar role in the food retail industry, preferably within a franchise setting.
• Should have worked either under a senior manager with the hunger to become a senior manager.
• Maintain franchise rules and standards.
• Solid knowledge of food preparation, food safety, and customer service best practices.
• Strong leadership and communication skills with the ability to motivate and train staff effectively.
• Excellent organizational and time management abilities to handle multiple tasks and responsibilities.
• A hands‑on approach to problem‑solving and decision‑making in a fast‑paced environment.
• Ability to work flexible hours, including weekends and holidays, as required.
• Must have a valid driver’s license and own transport for travel to various franchise outlets.
• Relevant certification in food safety and hygiene will be advantageous.

Full Time

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Compensation

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.