Food Service Ambassador / Waitron

eJobDesign; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury hotel in Cape Town is seeking a Food and Beverage Service Ambassador / Waitron to deliver exceptional service to guests. The role involves ensuring memorable dining experiences across various outlets, from restaurants to conferences. Ideal candidates should have experience in an upmarket environment, excellent communication skills, and the ability to work various shifts. This fixed-term, hourly-paid contract offers a supportive work environment with opportunities for growth.

Benefits

On-demand healthcare

Wellness activities

Growth opportunities

Comprehensive benefits package

Qualifications

• Relevant experience in a 4-star or equivalent establishment.
• Neat and professional appearance at all times.
• Ability to work various shifts and functions.

Responsibilities

• Ensure guests receive world-class service and memorable dining experiences.
• Prepare areas for service and welcome guests.
• Upsell products and meet targets during service.

Skills

Upmarket restaurant experience

Excellent communication skills

Product and wine knowledge

Technological proficiency

Job description

Overview

At The Vineyard Hotel, we’re more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including retirement and disability funding, are part of the package. Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.

Food and Beverage Service Ambassador / Waitron (X11)

Fixed-term contract

Hourly Paid

Cape Town

Responsibilities

• Our Food and Beverage Service Ambassador is responsible for ensuring our guests receive world-class service, award-winning cuisine, and memorable experiences at our conference and events, room service, bars, restaurants, and lounge.
• You will work in any food and beverage outlet and prepare the area for service, welcome and seat guests, and serve guests from the start to the finish of their dining or conference experience while providing personalised guest experiences, upselling products, and meeting targets.

Qualifications

• You require relevant upmarket restaurant experience in a 4* or equivalent environment, with a background in using micros and speed point machine operations. You are able to work various shifts across multiple functions (restaurant, room service, lounge, conference, and events).
• You should demonstrate a neat and professional appearance at all times, ensuring a positive guest experience is always maintained. Your Food & Beverage Service operations skills within an upmarket environment will showcase your ability to deliver exemplary service. You possess comprehensive product knowledge of the hotel and the city, allowing you to offer valuable insights to our guests.
• Excellent communication skills are essential, as is your familiarity with menu terminology, menu & wine knowledge, and an in-depth understanding of the current menu & wine list. Your selling skills will enable you to promote our offerings effectively, and your ability to use technology, including mobile devices, will ensure efficient service delivery.

How to apply and other information

To apply, please click on the apply button and follow the instructions.

Closing date: 16 September 2025.

We are an equal opportunity employer.