Community Advisor Alternative Channels

FirstRand; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading South African bank is looking for a Future FNB Community Advisor in Johannesburg. This role involves delivering exceptional customer experiences, ensuring compliance, and achieving sales results. The ideal candidate should possess an NQF 4 qualification and have 1-2 years of client services support experience. Join a team that values relationships and personal growth in a dynamic work environment. Interested candidates are encouraged to apply promptly.

Benefits

Opportunities for personal and professional growth

Dynamic team environment

Impact in local market

Qualifications

• A South African Citizen.
• 1-2 years’ experience in Client Services Support is advantageous.
• Willing to work on a shift structure.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience.
• Ensure compliance with rules and processes.
• Educate customers on the correct Banking platform.
• Achieve sales results.

Skills

Customer Centric

Strong communication and interpersonal skills

Persuasive selling skills

Attention to detail

Problem-solving

Education

NQF 4 qualification or higher

Job description

Future FNB Community Advisor Alternative Channel

Job DescriptionTo deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standardsHello Future FNB Community Advisor Alternative Channel

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Please note that this is a 12 Month Fixed Term Contract based at an FNB Alternative Channel (Pick ‘n Pay).

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs. Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A South African Citizen
• NQF 4 qualification or higher
• 1-2 years’ experience in Client Services Support and delivery will be advantageous
• Willing to work on a shift structure

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Qualifications and Experience

• Completed Relevant NQF4 qualification
• 1-2 years’ experience in Client Services Support and delivery will be advantageous

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below23/01/26.