Community Advisor Alternative Channels

FirstRand; Soweto; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A leading financial services provider in Soweto is seeking a Future FNB Community Advisor to excel in customer service by understanding needs and providing tailored solutions. This role involves building strong client relationships and achieving sales results while ensuring compliance with policies. The ideal candidate will have a minimum NQF 4 qualification, 1-2 years of client services experience, and the ability to work shifts. Enjoy opportunities for professional growth and be part of a dynamic team.

Benefits

Opportunities for personal and professional growth

Dynamic team environment

Impact as a brand ambassador

Qualifications

• Must be a South African Citizen.
• 1–2 years’ experience in Client Services Support is advantageous.
• Willing to work on a shift structure.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience.
• Educate customers on the correct Banking platform.
• Achieve sales results by providing financial solutions.
• Stay updated on industry trends.

Skills

Customer Centric

Persuasive selling skills

Strong communication skills

Problem-solving ability

Organisational skills

Education

NQF 4 qualification or higher

Job description

Job Description: To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Future FNB Community Advisor - Alternative Channel

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment that values our differences and lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself. Please note that this is a 12 Month Fixed Term Contract based at an FNB Alternative Channel (Pick ‘n Pay).

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs. Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

Ideal Candidate

• A South African Citizen.
• NQF 4 qualification or higher.
• 1–2 years’ experience in Client Services Support and delivery will be advantageous.
• Willing to work on a shift structure.

Key Attributes

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills.
• Able to understand rules in a regulated environment.
• Agile and Flexible.
• Strong communication and interpersonal skills.
• Have a results‑driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

Benefits & Opportunities

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment.
• Personal and professional growth.
• Opportunities to have an impact in a local market as a brand ambassador.

Application Details

Apply now if you are interested in taking the next step. We look forward to engaging with you. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Qualifications and Experience: NQF 4 qualification or higher. 1 - 2 years' experience in Client Services Support and delivery will be advantageous. Please note that applications will not be accepted on 26/01/26 and onwards; kindly submit applications ahead of the closing date indicated below.