Community Advisor Alternative Channels

FirstRand; Benoni; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading bank in South Africa is seeking a Community Advisor for their Alternative Channel team. This role focuses on delivering outstanding customer service, understanding client needs, and providing tailored banking solutions. Candidates should have an NQF 4 qualification, be a South African citizen, and possess strong communication skills. A shift work structure is required, and previous client services experience is advantageous. Join a dynamic team focused on personal and professional growth.

Benefits

Opportunities to build relationships

Personal and professional growth

Dynamic team environment

Qualifications

• 1–2 years’ experience in Client Services Support is advantageous.
• Willing to work on a shift structure.
• South African Citizen.

Responsibilities

• Build and maintain strong relationships with clients.
• Educate customers on the correct Banking platform.
• Achieve sales results with contextual financial solutions.
• Ensure compliance with rules and processes.

Skills

Customer Centric

Persuasive selling skills

Strong communication

Attention to detail

Education

NQF 4 qualification or higher

Job description

Job Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self‑service). Ensure all interactions align with established policies, processes, and service standards.

Hello Future FNB Community Advisor Alternative Channel

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs. Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

Qualifications

• A South African Citizen
• NQF 4 qualification or higher
• 1–2 years’ experience in Client Services Support and delivery will be advantageous
• Willing to work on a shift structure

Benefits

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

Additional Qualities

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills.
• Able to understand rules in a regulated environment.
• Agile and Flexible.
• Strong communication and interpersonal skills.
• Results‑driven attitude with a passion for exceeding targets.
• Excellent Organisational skills and attention to detail.

Application

Apply now if you are interested in taking the next step. We look forward to engaging with you!

Equal Employment Opportunity Statement

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details: Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below: 23/01/26.