FNB Community Advisor

FirstRand Bank Limited; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Johannesburg is seeking a dedicated individual to enhance customer service quality. The successful candidate will focus on managing account migrations, maximizing sales and cross-sell opportunities, and ensuring compliance with governance standards. This role requires effective tracking of sales activities and providing exceptional customer experiences.

Responsibilities

• Provide excellent service to customers and process their requests promptly.
• Achieve net profit growth for the business.
• Manage the migration of accounts to Self Service.
• Maximise cross-sell opportunities and strengthen client relationships.
• Track and control sales activities to meet targets.
• Ensure compliance with governance and audit requirements.
• Provide accurate and reliable sales and service statistics.

Job description

Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

Job Details

Application Closing Date

27 / 11 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.