(Fluent English) Technical Support Consultant (South Africa, remote)

SupportYourApp; Pretoria; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading support-as-a-service company is seeking a Technical Support Consultant to provide exceptional customer service in a remote role. Candidates should have excellent English skills and at least 2 years of relevant experience. Responsibilities include supporting customers via chats and emails and building lasting relationships while meeting KPIs. The position offers flexible working hours and opportunities for growth.

Benefits

Flexible schedule

Opportunity to work fully remote

Paid intensive training

Bonuses for referrals

Work-life balance

Qualifications

• At least 2 years of experience in customer or technical support is a must.
• Ability to learn and follow precise procedures.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.

Skills

Excellent English skills (C1)

Customer or technical support experience

Excellent writing and communication skills

Ability to troubleshoot technical issues

Analytical and research skills

Positive and responsible attitude

Tools

CRM systems

Job description

Fluent English) Technical Support Consultant (South Africa, remote)

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What You Will Do

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What You Need To Succeed In This Role

• Excellent English skills (at least C1 for both spoken and written)
• At least 2 years of experience in customer or technical support is a must
• Excellent writing and communication skills
• Ability to learn and follow precise procedures
• Experience writing professional, well-structured emails
• Ability to troubleshoot and solve technical issues efficiently
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)

Will Be a Great Plus

• Experience with CRM systems

Benefits And Perks

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who We Are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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