(fluent Dutch) Customer Support Consultant (South Africa, remotely)

SupportYourApp; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global Support-as-a-Service leader is seeking a Customer Support Consultant to provide exceptional customer support via various communication channels. The role requires excellent Dutch communication skills (C1) and English (B2), along with a proactive attitude and tech-savviness. Enjoy the benefits of a fixed schedule, remote work, and a supportive multicultural environment. Ideal candidates have at least 6 months of customer support experience. Apply now to join a team committed to customer happiness.

Benefits

Fixed schedule

Fully remote cooperation

Inclusive international environment

Compensation in USD

Referral rewards

Supportive leadership

Self-development opportunities

Qualifications

• Minimum 6 months experience in customer support.
• Personal computer with at least 8Gb of RAM and stable internet.
• Experience in sales is a plus.

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build lasting customer relationships.
• Handle sensitive customer data with care.

Skills

Excellent Dutch communication skills (C1)

English communication skills (B2)

Experience with Google Suite

Tech-savvy

Positive and proactive attitude

Tools

CRM systems

Job description

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Role: Customer Support Consultant

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What You Will Do

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Requirements

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience with Google Suite
• Experience in customer support for at least 6 months
• Tech-savvy
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to have

• Experience in sales
• Experience with CRM systems

Benefits

• Fixed schedule: Monday-Friday, 11 AM-7 PM, CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Call to Action

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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