Floor Supervisor - Volpes - Secunda

TFG; Secunda; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail company in Secunda is seeking a Floor Supervisor to enhance the sales floor experience. Responsibilities include monitoring staff performance, ensuring excellent customer service, and managing stock levels efficiently. The ideal candidate has 2–3 years of experience in retail, with a proven track record in supervision and sales performance. This role offers a dynamic work environment and opportunities for growth.

Qualifications

• Minimum 2–3 years of retail experience, with at least 1 year in a supervisory role.
• Proven track record in customer service and sales performance.
• Experience in stock control, merchandising, and staff supervision.

Responsibilities

• Provide feedback to the Store Manager regarding sales floor improvements.
• Ensure customers are greeted promptly and staff is attentive.
• Monitor sales staff performance and report underperformance.

Skills

Customer service

Sales performance

Stock control

Merchandising

Staff supervision

Education

Grade 11

Job description

Job Title: Floor Supervisor - Volpes - Secunda

Job Location: Mpumalanga, Secunda | Deadline: September 22, 2025

Key Responsibilities:

1. Provide ongoing feedback to the Store Manager regarding sales floor improvements.
2. Ensure all customers are greeted and offered assistance promptly; staff should remain available and attentive.
3. Monitor individual sales staff performance and report underperformance with suggested solutions to management.
4. Maintain a high level of product knowledge within all allocated departments.
5. Ensure timely entry of customer orders into the order book.
6. Oversee shelf stocking; communicate stock shortages to the Store Manager for reordering.
7. Continuously monitor stock levels and replenish as needed throughout the day.
8. Ensure all items are accurately priced, labelled, and shelf-talkers are correctly placed; report discrepancies.
9. Immediately report and remove damaged stock from the floor, ensuring proper documentation is completed.
10. Maintain attractive and updated merchandising displays across all store areas.

Experience and Qualifications:

1. Grade 11
2. Minimum 2–3 years of retail experience, with at least 1 year in a supervisory role.
3. Proven track record in customer service and sales performance.
4. Experience in stock control, merchandising, and staff supervision.
5. Relevant experience in sales, retail, or business development jobs.