First-Line IT Support / Helpdesk Technician

Believe Resourcing; Durbanville, Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A trusted IT solutions provider based in South Africa is looking for a First-Line IT Support/Helpdesk Technician. The candidate will provide on-site technical support, maintain hardware/software, and troubleshoot issues, ensuring high-quality customer service. Key qualifications include strong desktop support experience and basic networking knowledge. The ideal candidate will have 1-3 years of relevant experience, excellent communication skills, and a proactive attitude. A valid driver's license is essential for this role.

Qualifications

• 1–3 years IT support/helpdesk experience.
• Excellent verbal and written communication skills.
• Customer-focused, able to explain technical issues simply.

Responsibilities

• Provide first-line technical support to end-users on-site.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot desktop, printer, and basic network issues.

Skills

Strong desktop support experience

Troubleshooting skills for Windows and common applications

Basic networking knowledge

Microsoft 365 support

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft MDA or similar

Job description

First-Line IT Support / Helpdesk Technician

Location: Northern Suburbs, Cape Town (On-site)
Hours: Standard office hours
Employment Type: Full-time

About Our Client

Our client is a trusted IT solutions provider offering outsourced IT support, networking, cloud services, and hardware/software supply to businesses across South Africa.

About the Role

This position requires a well-spoken, neat, energetic, and hands‑on technician who enjoys solving problems and delivering excellent customer service. You will provide first‑line support, install and maintain hardware/software, troubleshoot desktop and network issues, and ensure all calls are resolved professionally and within SLA.

Key Responsibilities

• Provide first‑line technical support to end‑users on‑site
• Install, configure, and maintain computer hardware and software
• Troubleshoot desktop, printer, and basic network issues
• Log, update, and resolve tickets within agreed SLAs
• Maintain desktop and networking equipment at client sites
• Communicate clearly with users and provide regular updates
• Travel to client sites when required

Requirements

Technical Skills

• Strong desktop support experience (hardware and software)
• Troubleshooting skills for Windows and common applications
• Basic networking knowledge (routers, switches, Wi‑Fi, protocols)
• Microsoft 365 support (advantageous)
• Ability to install and configure new workstations

Qualifications (Advantageous, not essential)

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft MDA or similar

Experience & Attributes

• 1–3 years IT support/helpdesk experience
• Excellent verbal and written communication skills
• Customer-focused, able to explain technical issues simply
• Strong problem‑solving ability with a proactive attitude
• Well‑presented, professional, and detail‑oriented
• Able to work independently and within a team
• Valid driver’s licence (essential)
• Willingness to travel to client sites