Financial Advisor Consultant (FAC)

Whizants (Pty) Ltd.; Cape Town; On-site; ZAR 300,000 - 480,000; Full time

Job summary

A financial services company is seeking a Financial Advisor Consultant (FAC) to support Financial Advisors fostering client relationships and driving sales. The role focuses on administrative tasks, managing appointments, and ensuring meticulous client data management. Successful candidates will possess strong organizational skills, written and verbal communication abilities, and a sales-oriented mindset, along with relevant qualifications and experience.

Qualifications

• Grade 12 (Matric) minimum; relevant diploma or qualification in Financial Services, Administration, or Business would be an advantage.
• 1–3 years’ experience in a financial services, client service, or administrative support role.

Responsibilities

• Manage the advisor’s diary and prepare files for meetings.
• Convert leads into appointments and sales while ensuring excellent client service.
• Handle all related sales administration and compliance documentation.

Skills

Organizational skills

Communication

Attention to detail

Client-focused

CRM proficiency

Sales-oriented mindset

Education

Grade 12 (Matric)

Diploma in Financial Services, Administration, or Business

Tools

CRM systems

Microsoft Office

Job description

TheFinancial Advisor Consultant (FAC)plays a key support role in the financial advisory process by enabling Financial Advisors (FAs) to focus on client interaction and sales. The FAC is responsible for managing the advisor’s diary, preparing files for meetings, handling all related sales administration, and ensuring the successful conversion of leads and appointments into new business (investments).

In addition to new business support, the FAC ensures that clients receive a consistently high level of service, including personalized touches such as birthday messages, newsletters, and other relationship-building activities.

This role combines sales administration, client relationship management, and compliance coordination to enhance advisor productivity and client satisfaction.

Key Responsibilities

1. New Business Support & Target Achievement

• Confirm and schedule appointments in coordination with assigned advisors.
• Prepare all necessary documentation and background information for meetings.
• Convert leads into appointments and appointments into sales.
• Ensure timely follow-up and processing of new business opportunities.
• Assist in managing the advisor's client portfolio to maximize productivity and relationship depth.

2. Client Interaction & Communication

• Manage client engagement by coordinating meetings and responding to requests.
• Prepare and send follow-up correspondence to clients post-meeting.
• Conduct courtesy calls to clients after advisor appointments.
• Facilitate client servicing initiatives such as milestone greetings, event invites, and regular updates.

3. Administrative & Operational Support

• Maintain accurate and current client data including contact details, portfolios, and goals.
• Handle all paperwork related to client transactions, including investments, withdrawals, and transfers.
• Update and manage the CRM platform to ensure accurate tracking of all client activities and sales interactions.
• Distribute personalized communication or gifts to clients as required.
• Support advisors in reaching sales and engagement targets.

4. QA & Compliance Documentation

• Prepare client files in line with compliance and regulatory requirements.
• Perform initial QA reviews of client packs and documentation prior to submission.
• Generate QA reports for supervisor and compliance sign-off, facilitating commission release.
• Act as the initial point of contact for disinvestment requests and processes.
• Collaborate with Compliance and the FAC Supervisor to ensure process adherence.

5. Reporting & Performance Monitoring

• Submit daily and weekly reports on lead status and appointment outcomes.
• Record all interactions and activities in the ALUMA CRM system.
• Develop and maintain an action plan for active clients in the advisor pipeline.
• Monitor advisor diaries to ensure a minimum of 3 appointments per advisor per day.
• Maintain daily communication with assigned advisors, summarizing key information via designated WhatsApp group or internal communication tools.

Required Skills & Competencies

• Strong administrative and organizational skills.
• Excellent written and verbal communication (in both English and Afrikaans preferred).
• High attention to detail and ability to manage multiple tasks efficiently.
• Client-focused with a strong sense of professionalism and discretion.
• Proficient in CRM systems and Microsoft Office (especially Excel and Outlook).
• A sales-oriented mindset with the ability to drive appointment and deal conversion.

Qualifications

• Grade 12 (Matric) minimum; relevant diploma or qualification in Financial Services, Administration, or Business would be an advantage.
• 1–3 years’ experience in a financial services, client service, or administrative support role.

KPIs & Performance Metrics

• Number of appointments confirmed and attended.
• Lead-to-appointment and appointment-to-sale conversion rates.
• Client engagement and satisfaction.
• CRM data accuracy and completeness.
• Compliance accuracy and commission clearance turnaround time.
• Advisor support satisfaction and retention.