Field Support Technician

ICTEngage; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology solutions provider in Centurion is seeking an experienced Field Service Engineer (FSE) to configure and install VoIP PBX systems. The role involves providing high-level technical support to clients and requires A+ and N+ certifications. Candidates should have strong networking skills and the ability to troubleshoot and resolve issues effectively. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• A+ and N+ certification required.
• Experience with networking and PBX systems crucial.
• Knowledge in structured cabling preferred.

Responsibilities

• Act as primary interface to clients to resolve problems.
• Provide troubleshooting and technical support remotely or onsite.
• Setup and install 3CX software prior to installations.
• Support and maintain 3CX system after installation.

Skills

Networking

PBX systems

Problem solving

Communication skills

Time management

Dependability

Education

A+ Certification

N+ Certification

Job description

The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.

Responsibilities

• Act as primary interface to all clients to resolve problems reported
• Respond to tickets on the system in a timely manner
• Provide troubleshooting and technical support via remote or onsite support
• Setup and install 3CX software prior to installations
• Install mobile application for 3CX system
• Support and maintenance of 3CX system after installation
• Setup and configuration of PBX phones prior to installation
• Support and maintenance of PBX phones after installation
• Troubleshoot VOIP issues
• Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
• Install and configure routing on ADSL and fibre lines
• Setup VPN”s and port forward on routers
• Make changes to routers as per clients requirements
• Do preventative maintenance on routers – updates and scheduling reboots
• Log onto routers to check the current configurations thereof to make sure everything is up to standard
• Setup and install 3CX software on the phones and server

Requirements

• A+ and N+ certification
• Experience networking and PBX systems
• Knowledge in structured cabling
• Good communication skills
• Problem solving skills
• Be dependable
• Have good time management skills
• Demonstrate professional attributes