Field Services Engineer

Nexio; East London; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology firm in South Africa is seeking a skilled professional to provide support and installation of networking equipment. The ideal candidate should have strong telephony device experience and be proficient in Cisco and Huawei systems. Responsibilities include installation, configuration, and support of network devices, as well as managing stock levels. Candidates should hold relevant certifications such as N+, A+, and CCNA, with leadership capabilities preferred.

Qualifications

• Strong telephony device experience required.
• Good technical knowledge of LAN and WAN infrastructure.
• Excellent in-depth network knowledge essential.
• Understanding of Sdwan solutions is beneficial.
• Good understanding of Wireless solutions needed.

Responsibilities

• Responsible for 1st and 2nd line support and installation of network devices.
• Install, configure, and support Cisco and Huawei customer equipment.
• Ensure devices are configured correctly for deployment.
• Manage regional support stock levels.
• Attend and advise solution scoping meetings.

Skills

Technical knowledge of LAN and WAN infrastructure

Strong telephony device experience

In-depth network knowledge

Understanding of Sdwan solutions

Good understanding of Wireless solutions

Education

N+ A+ CCNA or equivalent

HCNA HCNP preferably CCNP

Job description

ROLE PURPOSE

This person is responsible for the 1st and 2nd line support and installation of Network switches, Routers, Hosted IP Telephony systems and other CPE equipment at the customer site.

The person will install, configure, support Cisco and Huawei Customer equipment and Ascidian NID devices.

The job also requires that we rack and stack in the VB pops.

ROLE REQUIREMENT

Provide solution and product specific consultation and support. Configuration and setup of Networking devices to be deployed on the Vodacom Network. Direct impact on Support and contract deliverable.

Assume responsibility for the following: Ensure devices are configured correctly for deployment; ensure devices are ready for shipment in time for scheduled deployment; manage regional support stock levels; attend and advise solution scoping meetings; design and deploy Cisco switch configurations.

Additional Information

Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization. Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff. Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company. Able to be a "big picture" thinker. Excellent leadership, team building, and management skills. Encouraging to team and staff; able to mentor and lead. Excellent verbal and written communication skills. Able to align multiple strategies and ideas. Confident in producing and presenting work. In-depth understanding of the industry.

JOB SPECIFIC REQUIREMENT

Strong telephony device experience. Good technical knowledge of LAN and WAN infrastructure. Excellent in-depth network knowledge. Understanding of Sdwan solutions. Good understanding of Wireless solutions.

QUALIFICATIONS & EXPERIENCE

N+ A+ CCNA or equivalent HCNA HCNP preferably CCNP. Preferably leadership.

LEADERSHIP COMPETENCY REQUIREMENT

Exceptional team management skills; excellent verbal and written communication; ability to delegate efficiently; extensive industry knowledge with an eye towards the future; diplomacy and patience; people skills; strategic thinking; listening; the ability to set and execute the vision of the company.