Field Service Supervisor (InVitro Diagnostics) Gauteng.

Danaher Life Sciences; Pretoria; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading life sciences company in Gauteng is seeking a Field Service Supervisor to lead a high-performing team of Field Service Engineers. The role focuses on operational excellence, regulatory compliance, and customer service. Candidates should possess a National Diploma or BTech in Biomedical Technology, supervisory experience, and strong technical knowledge. This position offers competitive salary and benefits, with up to 70% travel required.

Benefits

Competitive salary

Comprehensive benefits

Car allowance

Qualifications

• Proven supervisory or team leadership experience.
• Experience with Chemistry, Immunochemistry, and Hematology.
• Strong written and verbal communication skills.

Responsibilities

• Lead and develop a high-performing field service team.
• Manage service documentation and compliance with ISO standards.
• Drive customer satisfaction by resolving escalated technical issues.

Skills

Technical knowledge in Chemistry

Leadership

Interpersonal skills

Problem-solving capabilities

Education

National Diploma or BTech in Biomedical Technology

Tools

Oracle Service & Maintenance software

Microsoft Office suite

Power BI

Job description

Overview

Bring More to Life. Make a Measurable Difference. Are you ready to accelerate your potential and drive real-world impact in life sciences, diagnostics, and biotechnology? Beckman Coulter Diagnostics, part of Danaher, is united by a powerful purpose: to innovate for life. Our work saves lives every day—and we’re committed to making every result count. In our inclusive culture, your unique perspective and contributions truly matter. Through the Danaher Business System (DBS), you’ll be empowered to transform ideas into meaningful results at the speed of life.

About Us

For over 90 years, Beckman Coulter Diagnostics has redefined the role of the clinical lab in improving patient outcomes. From pioneering innovation in sample analysis to enabling more confident and efficient clinical decisions, our instruments support over 1 million tests per hour globally—serving more than 1.2 billion patients and 3 million clinicians every year. Whether it’s identifying the next breakthrough or ensuring fast, reliable diagnostics, we empower healthcare professionals to deliver the best care possible.

Your Role

Leadership at the Frontline of Service Excellence

As Field Service Supervisor, you will lead a talented team of Field Service Engineers across both Clinical Diagnostics and Life Sciences Research (LSR) disciplines. This leadership role is pivotal in ensuring operational excellence, regulatory compliance, and exceptional customer service across multiple provinces. You’ll also champion DBS tools such as Danaher Problem Solving Process (PSP) and Daily Management (DM) to foster a culture of high performance and continuous improvement. Reporting to the Group Services Manager – South Africa, you’ll be based in Gauteng, operating remotely across the region.

What You’ll Do

• Lead and develop a high-performing field service team, ensuring timely, high-quality support across the territory.
• Manage service documentation and compliance with ISO standards and regulatory requirements.
• Drive customer satisfaction by resolving escalated technical issues and fostering trusted relationships.
• Monitor KPIs and performance metrics to ensure goals are met and improvements are sustained.
• Own departmental planning, budgeting, and resource allocation for field service operations.
• Implement and champion Danaher’s PSP and DBS methodologies for operational excellence.
• Participate in staffing decisions, coaching, and performance development.
• Ensure timely execution of Preventive Maintenance (PM) and Modification (Mod) schedules.
• Provide regular reports to management and escalate critical issues proactively.

What You Bring

Essential Qualifications:

• National Diploma or BTech in Biomedical Technology (or equivalent)
• Proven supervisory or team leadership experience
• Strong technical knowledge in Chemistry, Immunochemistry, and Hematology
• Proficiency with Oracle Service & Maintenance software and Microsoft Office suite (incl. Power BI)
• Strong interpersonal skills, team leadership capabilities, and business acumen

Preferred Skills:

• Analytical mindset with strong problem-solving capabilities
• Experience using ServiceMax and Salesforce platforms
• Excellent communication—verbal, written, and cross-functional
• Results-driven, detail-oriented, and comfortable managing deadlines
• Ability to coach, mentor, and grow team capabilities across technical and soft skills

Logistics & Travel

• Willingness to travel up to 70%, including overnight as needed within territory
• Must hold a valid driver’s license with an acceptable driving record

What We Offer

• Competitive salary with bonus/incentive pay eligibility
• Comprehensive benefits: medical insurance, pension plan, paid time off, and car allowance
• A dynamic culture of innovation, learning, and advancement
• Access to world-class leadership development through Danaher
• A career that truly matters—because every test we support, saves lives

Ready to lead where diagnostics meet impact?

Join Beckman Coulter Diagnostics and help shape the future of healthcare—one solution, one patient, and one team at a time. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.