Field Service Engineer

Ford Motor Company Of South Africa (Pty) Ltd; Pretoria; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading automotive manufacturer is looking for a Field Service Engineer in Pretoria. The role involves leading dealers in resolving technical issues, providing on-the-job training, and supporting engineering teams with diagnostic concerns. Ideal candidates will have a tertiary engineering qualification along with strong vehicle diagnostics and communication skills. The position requires local and international travel, ensuring dealer technicians are well-equipped to manage customer concerns effectively.

Qualifications

• Strong verbal and writing skills in English.
• Fully competent with vehicle diagnostics and repairs.
• Process-oriented with a disciplined and empathetic problem-solving approach.
• Good time management and prioritization skills.
• Prepared to travel locally and internationally.

Responsibilities

• Lead dealer technicians to resolve technical concerns.
• Provide technical support to TAC engineer and Zone Manager.
• Summarize concerns and submit timely reports.
• Conduct technical audits and training for technicians.
• Support dealers on technician training and tools.

Skills

Communication skills in English

Vehicle diagnostics and technical repair

Problem-solving

Time management

Windows, MS Outlook, MS Word, MS Excel

Education

Tertiary Engineering qualification (Minimum 3-year diploma)

Job description

Job DescriptionThe FSE is responsible for all technical concerns from the Rapid Hub he / she owns including all Technical Assistance Centre (TAC) escalations.

The role also contains a training element as we engage with dealer technicians to provide on‑the‑job training and guidance.

Responsibilities

• Lead & support dealer technicians to diagnose and resolve high ageing technical concerns which cannot be addressed through the TAC.
• Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation.
• Summarize the cause of all concerns and submit a One‑Pager within the agreed timelines after the dealer visit to flow information through to the relevant PVT engineering teams.
• Lead Technical Audits, Skill Inventory analysis and PDI audits.
• On‑the‑job training to technicians for TSB, FSA, SSM, SST usage and diagnostic concerns.
• Provide support and advice to Dealers with respect to, but not limited to, Ford technician training, Skill Mix, Technician competence, Special Service Tools and equipment requirements.
• Support central SEO / PCE / PD / PVT teams on technical concern or fix validations, TSB corrections, workshop manual corrections and training contents corrections.
• Support on Vehicle Off Road (VOR) / Rapid Hub / CRC initiatives on daily review of open / ageing concerns along with Cross‑Functional Teams and address diagnostic related ageing concerns by guiding dealer technicians.
• Support Fix It Right First Time by assisting dealers with a good technical diagnosis and workshop practice to provide robust fixes to customers.
• Attend relevant PCE / PVT meetings for information sharing and emerging concern update.
• Support / conduct regular Service Manager and Service Foreman meetings.
• Vehicle Off Road (VOR) Days Measured.
• Dealer Satisfaction Index.
• Quality of Information Reported to PVT / CRC / TAC.
• Fix It Right First Time Measurable.

Qualifications

• KNOWLEDGE, SKILLS and ABILITIES (KSA)
• Strong verbal communication and writing skills in English.
• Fully competent with vehicle diagnostics and technical repair of vehicles.
• Process orientated with a disciplined, enquiring, and empathetic approach to problem solving.
• Outgoing approach to engage with people with a view to resolving and teaching.
• Good time management and prioritisation skills.
• Self‑motivated, responsible, and dependable with sound ethical values and a good grasp of business relationships.
• Proficiency in the use of Windows, MS Outlook, MS Word and MS Excel.
• Prepared to travel locally and internationally at short notice and for multiple days at a time.
• Tertiary Engineering qualification (Minimum 3 year diploma) from a recognised university / college.
• Vehicle diagnostics and technical problem‑solving experience a must.
• PTS and FDRS Experience will be beneficial.
• Dealership operations and workshop experience an advantage.
• Must have a valid South African Driver's license.
• Must have a valid Passport.