Field Guide

MORE Collection; Limpopo; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading safari lodge in Limpopo is seeking an experienced Field Guide. The successful candidate will guide guests on foot and vehicle safaris while assisting with lodge operations. FGASA Nature Site Guide NQF4 and previous luxury safari lodge experience are essential. A guest-centered approach and excellent communication skills are necessary. The role offers an opportunity to enrich lives and create memorable experiences.

Qualifications

• Must have FGASA Nature Site Guide NQF4 and Trails Guide qualification.
• Knowledge of company procedures and standards.

Responsibilities

• Guide guests on safari experiences and ensure their safety.
• Maintain the overall operation of the Guides and Safari department.
• Contribute to social media platforms with relevant wildlife knowledge.

Skills

FGASA Nature Site Guide NQF4

Level 2 Tracker qualification

ARH and Rifle Proficiency

First Aid Level 1

Driver’s License and Pr-DP

Previous experience as Field Guide

Job description

Overview

A Field Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides.

KEY FOCUS AREAS

• Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
• Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Be available for all game drives, back-up drives, and stand-by duties as directed.
• Practice proficient and safe weapon handling as directed.
• Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
• Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.
• Ensure all guest information available is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
• Ensure all guest complaints are reported to your Head of Department/Management immediately.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• FGASA Nature Site Guide NQF4 and Trails Guide qualification
• Level 2 Tracker qualification (advantageous)
• ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
• Previous experience as Field Guide at a Luxury Safari Lodge
• Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

• AWARE (the “thoughtful” value) — Eyes and ears open; Arrive ready; Be human
• GENEROUSLY (the “more” value) — Always respond; Give more, do more; Have a mindset of abundance
• DIVERSITY (the “family” value) — Strength in diversity; Act in harmony; Work together; Act inclusively
• BETTER (the “continuous improvement” value) — Make it better; Positively influence; Keep learning; Own it