Field Engineer - On-Site IT & End-User Support

AVI Limited; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading FMCG Company in Johannesburg is seeking a Field Engineer for their IT Shared Services Division. This role involves providing technical support, maintaining hardware, and troubleshooting issues across various systems. The ideal candidate will have extensive experience with Dell and HP hardware, strong customer service skills, and the ability to engage with executive-level users. A valid driver’s licence is required for site travel. Join a dynamic team dedicated to technical excellence and innovation.

Benefits

Opportunities for career growth

Dynamic team environment

Exposure to diverse technologies

Qualifications

• 5–8 years’ experience in a similar Field Engineering or Desktop Support role.
• Minimum 5 years proven hands‑on support experience with Dell and HP hardware.
• Strong background supporting iPhones, iPads, and tablets in a corporate environment.
• At least 3 years’ experience engaging directly with executive-level users.

Responsibilities

• Provide on-site technical support, diagnosis, and resolution for hardware and software issues.
• Install, configure, maintain, and troubleshoot PCs, printers, and handheld devices.
• Log and resolve service tickets promptly, escalating issues where necessary.
• Participate in projects, deployments, and upgrades as part of continuous improvement.

Skills

Technical problem-solving

Customer service mindset

Attention to detail

Vendor engagement

Education

Matric/Grade 12

A+

N+

MCSA or MCSE

Tools

Dell hardware

HP hardware

iPhones

iPads

Tablets

Job description

A leading FMCG Company in Johannesburg is seeking a Field Engineer for their IT Shared Services Division. This role involves providing technical support, maintaining hardware, and troubleshooting issues across various systems. The ideal candidate will have extensive experience with Dell and HP hardware, strong customer service skills, and the ability to engage with executive-level users. A valid driver’s licence is required for site travel. Join a dynamic team dedicated to technical excellence and innovation.