Emergency Medical Services (EMS) Dispatcher - EST hours (Remote)

ISTA Personnel Solutions; South Africa; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO company is seeking an EMS Dispatcher to manage incoming calls and coordinate emergency responses remotely. The ideal candidate will have strong customer service and communication skills, preferably with healthcare industry experience. This role requires working flexible 12-hour shifts and the ability to thrive under pressure in challenging situations.

Qualifications

• Experience in the Healthcare Industry is beneficial.
• Previous experience in dispatch or coordination is an added benefit.

Responsibilities

• Answering incoming calls, administrative, non-emergency, and emergency.
• Triage calls and enter data into the computer system.
• Ensure units are en-route and communicate appropriate routing instructions.

Skills

Customer service skills

Competent radio communication

Ability to prioritize multiple tasks

Excellent English communication

Job description

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering private medical transportation, who is seeking an Emergency Medical Services (EMS) Dispatcher. We are seeking a candidate who is resilient and able to remain composed in challenging situations, including when dealing with EMTs. The ideal candidate will thrive in a fast-paced environment, demonstrating strong attention to detail and exceptional organizational skills.

Working Hours

This position requires flexibility to work rotational 12-hour shifts, typically scheduled on Sundays, Mondays, and Tuesdays, as well as every second Saturday. Please note that these working days and shift hours may vary from week to week based on operational requirements.

Please note

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Public Holidays: Required to work on all South African public holidays and will be compensated in accordance with the provisions of the Basic Conditions of Employment Act (BCEA).
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Duties

• Answering incoming calls, administrative, non-emergency, and emergency.
• Professional etiquette.
• Promptly ascertain proper levels of response.
• Triage calls and enter data into computer system.
• Data entry with critical attention to details.
• Constantly monitoring the dispatch system.
• Ensure units are en-route.
• Post moves in a timely fashion.
• Ensure other units are within acceptable distance.
• Communicate appropriate routing instructions.
• Investigate and report all time exceptions.
• Complete and submit daily reports.

Qualifications

• Experience in the Healthcare Industry is beneficial.
• Previous experience in dispatch or coordination is an added benefit.
• Customer service skills.
• Ability to prioritize multiple tasks; ability to work independently and as part of a team.
• Competent radio communication skills.
• Excellent English communication skills (written and verbal).

If you are not contacted within 14 working days, please consider your application unsuccessful.