E-Commerce Assistant

Absolute Pets; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading pet supply retailer is looking for an E-commerce Assistant to address online customer queries and assist in order management at their Joburg Warehouse. The perfect candidate will have a Matric qualification with experience in retail and customer service. Responsibilities include managing GoFetch orders, stock management, and ensuring excellent communication with customers. This full-time role requires strong organizational skills and proficiency in Microsoft Office.

Qualifications

• Must carry, pack, and move heavy items.
• Matric required, with retail and customer service experience.
• Digital marketing experience is beneficial.

Responsibilities

• Assist online customers with queries and follow-ups.
• Manage email inbox for GoFetch orders.
• Ensure timely dispatch of orders.

Skills

Good written and verbal skills in English

Proficient in Microsoft Office

Strong administrative skills

Detail oriented

Education

Matric with retail and customer service experience

Product knowledge of Absolute Pets products

Tools

Google Analytics

Google AdWords

Hybris

Magento

Job description

Overview

The E-commerce Assistant will be responsible for assisting and following up with all online customer queries. The individual will work with the rest of the E-commerce team to ensure that all customer queries on demand orders and click and collects are seen to within the targeted time. The position is based at our Joburg Warehouse in Kempton Park.

Duties and Responsibilities

• Communicate with customers in a friendly and professional manner and resolve any queries in an efficient manner.
• Ensure all GoFetch orders are picked, dispatched and received on time.
• Conduct follow-ups with PICUP when orders are running late.
• Manage the Online and GoFetch email inbox by ensuring all mails have been responded to and no emails in the inbox are older than 24 hours.
• Ensure all stores have the relevant knowledge and materials related to GoFetch.
• Ensure that effective communication and customer service is conducted when there are orders that are late (as per the expected delivery date) or short delivered for both online and GoFetch.
• Communicate when an order will be sent out short and obtain the customer's approval.
• Process all IBTs on an immediate basis (where applicable).
• Assist in conducting weekly / monthly cycle counts to ensure effective stock management.
• Manage stock to ensure limited damages and write‑offs within the monthly budget or less than R1000.00 per month.
• Ensure damages and write‑offs are processed before the 25th of every month.
• Processing of all GRVs and invoicing on an immediate basis.
• Assist when orders need to be booked with the courier service.
• Assist with picking and packing when needed.
• Conduct effective end‑of‑day housekeeping.
• Ensure no GoFetch orders are missed.
• Ensure the team adds notes to the orders on Cloudbase.
• Ensure no orders are sent with the courier services as Express Overnight or Same‑day without the approval of your manager.

Working Hours

Working hours will be Monday to Sunday 08:00‑20:00 shift work but may require additional hours should the business require it. Part of the E‑commerce assistant duties will be to be available during a busy sales period e.g. Black Friday.

Skills and Specifications

• The E-Commerce assistant ought to possess good written and verbal skills in English and should be an outstanding communicator.
• Should be very focused and hardworking.
• Proficient in Microsoft Office.
• Strong administrative skills.
• Needs to be able to carry, pack and move heavy items.
• Detail oriented.
• Organizational and planning skills.

Education and Qualifications

An ideal candidate should have Matric with retail and customer service experience. Product knowledge of all that Absolute Pets sells to the public. Knowledge of Microsoft Office Suite. Candidates with a Drivers License will have an edge over the others but it is not the deciding factor. Knowledge of IQ.

Key Skills

• Digital Marketing
• Marketing
• Google Analytics
• Growing Experience
• Conversion Optimization
• Google AdWords
• Hybris
• Magento
• Account Management
• SEO
• E-Commerce
• Analytics

Employment Type

Full-Time

Department / Functional Area

E-commerce

Experience

years

Vacancy

1