Duty Manager

Wild Dreams Hospitality; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prestigious hotel in Cape Town seeks a Duty Manager to oversee daily operations and enhance guest experience. The ideal candidate will have at least 3 years in a management role within hospitality, strong leadership skills, and the ability to work orderly and effectively under pressure. This role offers a competitive salary ranging from R15,000 to R17,000 CTC.

Qualifications

• Minimum 3 years experience in a supervisory, assistant manager, or duty manager role within the hospitality industry.
• Willing and able to work shifts including early and late shifts.
• Friendly, positive 'can-do' demeanor.

Responsibilities

• Ensure operational oversight during shifts.
• Provide exceptional guest experience.
• Lead and manage the team effectively.

Skills

Leadership skills

Guest service skills

Problem-solving abilities

Communication skills

Attention to detail

Calm under pressure

Education

Matric

Relevant tertiary qualification

Job description

Overview

The Duty Manager ensures the smooth running of daily hotel operations, acting as the senior point of contact for both guests and staff during assigned shifts. This role requires strong leadership, exceptional guest service skills, and the ability to resolve challenges quickly while upholding the hotels standards and reputation. You will play a pivotal role in ensuring guests experience the impeccable, attentive service that defines their brand. If you thrive in an environment that blends historic grandeur with a sophisticated, relaxed ambiance, we invite you to apply and become part of their success story.

Candidate requirements :

• Matric; a relevant tertiary qualification would be advantageous
• Minimum 23 years experience in a supervisory, assistant manager, or duty manager role within the hospitality industry.
• Early and late shifts (until 23:00) depending on operational needs
• Strong leadership, communication, and problem-solving abilities.
• A guest-focused mindset with excellent attention to detail.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Willing and able to work shifts.
• A friendly, positive 'can-do' demeanour. Able to take initiative

Key Responsibilities :

• Guest Experience
• Operational Oversight
• Team Leadership
• Administration & Communication

Live-out.

Salary : R15 000 - R17 000 CTC