Documentation Account Manager

On Line Personnel; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A shipping and logistics company in Gqeberha is seeking a Documentation Account Manager. The role requires managing export documentation and ensuring compliance with regulations, while providing excellent customer service and communication. Candidates should have a Matric qualification or equivalent and experience in sea freight export documentation. The position offers a salary between R18,000 and R25,000 per month, with opportunities for career growth in an engaging environment.

Qualifications

• Minimum of Matric or equivalent qualification.
• Qualification in International Trade or Logistics is highly advantageous.
• Previous experience in sea freight export documentation.

Responsibilities

• Manage export documentation accurately and in compliance.
• Monitor shipment status and documentation progress.
• Follow up on documentation and approvals to ensure timely processing.
• Provide clients updates on documentation status and shipments.
• Serve as a liaison between clients and internal departments.

Skills

Sea freight export documentation

Customer service orientation

Strong communication skills

Advanced proficiency in Microsoft Outlook

Advanced proficiency in Excel

Strong organizational skills

Detail-oriented

Education

Matric or equivalent qualification

Qualification in International Trade or Logistics

Job description

Documentation Account Manager required in Port Elizabeth.

A Documentation Account Manager (shipping / imports and exports industry) position is available in Port Elizabeth.

Salary: R18 000 to R25 000 per month commensurate with qualification and experience.

Requirements:

• Minimum of Matric or equivalent qualification
• Any qualification in International Trade, Logistics or a related field highly advantageous
• Previous experience in sea freight export documentation, particularly in areas such as shipping instructions and Phytosanitary Certificate
• Detailed oriented
• Resilient and ability to work under pressure
• Advanced proficiency in Microsoft Outlook and Excel
• Ability to work unsupervised
• Customer service-oriented
• Deadline driven with a positive outlook
• Team player and solution-oriented thinking
• Strong communication and relationship building skills
• Strong organizational skills

Key Performance Areas:

• Export documentation management: accurately process and complete all export documentation in compliance with local and international regulations – yhis includes, but is not limited to, Bill of Lading, Phytosanitary Certificates, PPECB Export Certificates, Certificates of Origin (COOs), and other related documents
• Shipment tracking: monitor the status and progress of shipments, ensuring that all necessary documentation is completed and processed in a timely manner
• Follow-up and coordination: actively follow up on the progress of documentation, including courier approvals, bill releases, and other critical milestones to ensure timely and accurate completion of export procedures
• Documentation status updates: provide clients with regular updates on the status of their documentation and shipments, addressing any queries or concerns promptly
• Client and stakeholder liaison: serve as a point of contact for clients, shipping lines, and relevant internal departments
• Communicate effectively through email, online chats, and phone to ensure smooth coordination of export processes