DMC Retail Travel Specialist

Executive Placings; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel management company in Sandton is seeking a DMC Retail Travel Specialist to craft exceptional safari and travel experiences. You will creatively plan bespoke itineraries, manage the reservations process, and ensure guest expectations are met. The role requires strong geographical knowledge of Southern and East Africa, along with at least 3-5 years of tour consulting experience. Excellent communication skills and proficiency in tools like Tourplan and MS Office are essential. Join us in delivering unforgettable journeys!

Qualifications

• Minimum 3–5 years’ tour consulting experience.
• In-depth knowledge of Tourplan is advantageous.
• Understanding of travel industry channels and sales methodologies.

Responsibilities

• Creative planning and designing of bespoke itineraries.
• Managing the full reservations process from quote to finalizing.
• Ensuring guest budgets and expectations are achieved.

Skills

Service excellence

Geographical knowledge of South Africa

Problem-solving skills

Experiential creativity

Commercial and strategic thinking

Tools

Tourplan

MS Office

WETU

Job description

🌍✨ WE’RE HIRING | DMC RETAIL TRAVEL SPECIALIST ✨🌍

📍 Location: Johannesburg – Northern Suburbs

Are you passionate about crafting exceptional safari and travel experiences? Join a dynamic Destination Management Company where creativity, precision and guest delight are at the heart of everything we do.

🧭 Key Outputs:

• Creative planning and designing of bespoke itineraries
• Managing the full reservations process from quote to finalising, invoicing and travel documents
• Ensuring guest budgets and expectations are achieved
• Proactive selling of products and services to create the best possible safari experience
• Calm, professional servicing of agents and guests
• Emergency duty and early/late shifts on a rotational basis
• Upholding strong conservation and sustainability values

🧠 Knowledge Required:

• Passion for service excellence
• In-depth knowledge of Tourplan
• Strong geographical knowledge of South Africa, Southern & East Africa
• Willingness and aptitude to learn

🛠 Skills Required:

• Understanding of travel industry channels and sales methodologies
• Strong commercial and strategic thinking
• Problem-solving and decision-making skills
• Experiential creativity (crafting unforgettable journeys)
• Excellent computer skills including:
  • Tourplan (advantageous)
  • MS Office (Word, Excel, PowerPoint, Outlook)
  • WETU

💫 Personal Characteristics:

• Excellent interpersonal and communication skills
• Strong attention to detail and organisation
• Sense of urgency and effective time management

🎓 Experience Required:

• Minimum 3–5 years’ tour consulting experience