Director: Residential Services

UWC Online - University of the Western Cape; Bellville; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading South African university is seeking a Director of Residential Services to provide strategic leadership and operational oversight for all residence functions. The ideal candidate will have a Master's degree and at least 10 years of managerial experience in student housing. Responsibilities include managing residence operations, developing student-focused programs, and ensuring compliance with health and safety standards. This role is pivotal in fostering a supportive environment that enhances student success.

Qualifications

• 10+ years of managerial experience in student residential accommodation.
• Experience in higher education or multi-campus environments.
• Knowledge of South African legislation governing student housing.

Responsibilities

• Lead residence-related functions across the University.
• Establish policies and systems for effective residence management.
• Manage departmental budget and ensure financial accountability.

Skills

Strategic Leadership

Financial Acumen

Collaboration

Risk and Compliance Management

Coaching and Mentoring

Education

Master’s degree or equivalent professional qualification (NQF Level 9)

Job description

Development and Support (SDS), Residential Services plays a pivotal role in creating a holistic and enabling environment where students can thrive academically, socially, and personally. Residential Services is committed to fostering a value-driven, student-centred culture that enhances the living-learning experience for all residents. The department oversees the strategic and operational management of three key sections, namely, Student Housing, Administration & Placement, and Reslife.

Key Responsibilities

Reporting to the Deputy Vice Chancellor: Student Development and Support, the Director: Residential Services will provide strategic leadership and operational oversight of all residence-related functions across the University. The successful candidate will be expected to implement the integrated talent management framework, including the performance development processes, and the responsibilities listed below:

1. Strategic Leadership
   • Develop and implement a comprehensive residence management and student accommodation strategy aligned with UWC’s mission and strategic goals.
   • Establish and maintain policies, standards, and systems for effective residence management.
   • Drive programmes that enhance student satisfaction, retention, and overall success.
2. Residence and Operational Management
   • Oversee the allocation, occupancy, and maintenance of student residences.
   • Ensure compliance with health, safety, environmental, and regulatory standards.
   • Manage residence applications, fee collection, and student accommodation records efficiently.
3. Student Development and Support
   • Promote a supportive and inclusive residential environment that facilitates academic and personal growth.
   • Collaborate with student support services to deliver residence life programmes and wellness initiatives.
   • Uphold a fair and consistent residence code of conduct and disciplinary framework.
4. Infrastructure and Facilities Management
   • Partner with Infrastructure Development and other stakeholders on renovations, upgrades, and new residence projects.
   • Facilitate preventative maintenance programmes and utilities management to ensure operational efficiency and sustainability.
5. Financial Management
   • Develop, implement, and monitor the departmental budget.
   • Ensure sound financial management, accountability, and cost-effectiveness in residence operations.
   • Identify and pursue revenue-generating opportunities.
6. Risk Management and Compliance
   • Implement risk mitigation strategies, including safety, emergency preparedness, and facility integrity.
   • Ensure compliance with all relevant legal, regulatory, and institutional requirements.
7. Stakeholder Engagement
   • Strengthen partnerships with students, parents, internal departments, and external service providers.
   • Engage with private accommodation providers to expand student housing opportunities.
   • Represent the University and department on relevant committees and forums.
     

Minimum Requirements

• A Master’s degree or equivalent professional qualification (NQF Level 9).
• A minimum of 10 years’ experience at a managerial level in student residential accommodation, residence administration, or a related environment.
• Experience in higher education or a multi-campus environment.
• Knowledge of South African legislation governing student housing, health, and safety.
• Additional training or certification in property, facilities, or project management.

Competencies

• Strategic Leadership.
• Digital Acumen
• Financial Acumen
• Student-Centred Approach
• Collaboration
• Risk and Compliance Management
• Communication
• Coaching and Mentoring
• Change facilitation