Direct Sales Supervisor

DHL; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading logistics company in Johannesburg is seeking a Customer Relationship Manager to manage customer relationships, maximize profits, and lead sales channels. The ideal candidate should have a minimum of 8 years of experience, including at least 5 in a management role, with strong skills in sales and customer service. This full-time role offers the chance to contribute to global connectivity and positive change.

Qualifications

• Minimum 8 years of experience with at least 5 years in a management role.
• Experience in transport and forwarding is a plus.
• Ability to work under pressure and manage tight deadlines.

Responsibilities

• Manage and develop customer relationships in Multichannel Territory.
• Maximize profit through structured processes and campaigns.
• Lead and coach sales channels to achieve revenue targets.

Skills

Sales

Customer service

Presentation skills

Negotiation skills

Computer literacy

Problem-solving

Education

Tertiary education in Business or related discipline

Tools

CRM tools

Job description

Minimum Requirements

Education & Experience

Tertiary education in Business or a related discipline (Commercial Business Marketing preferred) or equivalent work experience.

Minimum 8 years of experience in a similar role, preferably within a mid-sized organization in a related industry, including at least 5 years of management experience in consumer/retail and/or marketing planning. Experience in transport and forwarding is an advantage.

Self-starter with strong planning, organizational, analytical, and problem-solving skills. Ability to work under pressure and meet tight deadlines.

Ability to derive key insights and present them simply and compellingly.

Business sales and planning skills.

Customer-centric with a market focus.

Understanding key issues and problem-solving abilities.

Proactive, accountable, highly self-motivated, and confident.

Computer literacy with knowledge of various programs.

Quick learner with the ability to acquire new skills.

Note: This role offers an opportunity to contribute to global connectivity and positive change, not just career advancement.

Role Context

Manage and develop customer relationships within the Multichannel Territory and Digital Accounts. Maximize profit through structured processes, including annual contact plans utilizing calls, emails, campaigns, re-qualification, and digital marketing in collaboration with marketing. Lead and coach sales channels and qualifiers to achieve revenue, productivity, and KPI targets. Ensure independent lead qualification processes are maintained.

Key Responsibilities

• Provide excellent customer experience by leading a knowledgeable, responsive team.
• Manage MCA customers, identify opportunities, and acquire new customers via digital marketing.
• Serve as the primary sales contact for MCA customers, ensuring proper onboarding and resource awareness.
• Collaborate with marketing to develop effective campaigns tailored to customer needs.
• Implement business tactics focused on new customer acquisition and current customer development.
• Manage lead qualification and generation at the country level.
• Harmonize regional sales processes and implement initiatives to meet sales targets.
• Coordinate with other sales functions and departments to support sales activities.
• Maintain and grow customer relationships through structured sales approaches.
• Work with other Commercial Managers to ensure segment profitability and sales support.
• Represent DSC in cross-functional improvement groups.
• Re-profile customers, identify opportunities, and manage MC rank-up processes.
• Update and manage CRM tools accurately and participate in automating sales processes.
• Stay informed on products, prices, and services; develop new business tactics.
• Ensure team training on sales tools and establish productivity targets.

Required Experience

Managerial experience in sales roles.

Key Skills

Sales, direct and outside sales experience, presentation skills, customer service, retail sales, computer literacy, schematics, affiliate marketing, negotiation skills, and human resources knowledge.

Employment Type: Full-Time

Experience: 8+ years

Vacancy: 1