Direct Import Product Compliance Manager

Amazon; Cape Town; On-site; ZAR 800 000 - 1 000 000; Full time

Job summary

A leading global e-commerce company is seeking a skilled Product Compliance Manager in Cape Town to develop and manage risk management solutions for cross-border operations. The role involves ensuring compliance with various regulations, collaborating with teams globally, and implementing innovative risk mitigation strategies. Candidates should have significant experience in compliance and a strong understanding of South African regulations. This position is vital for supporting business growth and requires excellent communication and organizational skills.

Qualifications

• 6+ years of compliance, audit or risk management experience.
• In-depth knowledge of South African product compliance regulations.
• Experience in leveraging technology for process improvements.

Responsibilities

• Research regulatory requirements and ensure compliance.
• Develop and monitor compliance controls with measurable metrics.
• Collaborate with various stakeholders on compliance validation.

Skills

Compliance management

Regulatory research

Communication

Risk management

Education

Bachelor's degree or equivalent

Project Management Professional (PMP)

Tools

Microsoft Office

Job description

Description

Amazon Operational Risk and Compliance team is looking for a skilled and experienced Product compliance Manager in South Africa to build and manage scalable risk management solutions for cross-border businesses. This position is vital in driving solutions to ensure compliance with National, regional and international product compliance regulations and standards while supporting business growth. This role involves researching and assessing the effectiveness of risk and control measures, proposing innovative risk mitigation strategies, and setting program objectives with measurable metrics. This role requires excellent communication skills, the ability to collaborate with various internal and external stakeholders in South Africa and globally with WW amazon teams, and the capacity to drive scalable and automated process improvements across the organization.

You will be responsible to conduct research on national, regional and international regulatory requirements for products and services imported into South Africa. You will be responsible to apply process improvement and risk‑mitigation methodologies across our complex cross‑functional risk programs. You will partner with Compliance operations team to rollout classification, document review, vendor engagement and audit mechanisms, including testing and measuring their effectiveness. You will partner with WW Regulatory intelligence, Legal, and retail teams to secure the necessary approvals and validations. You will define risk programmes, set objectives, and drive improvements to your space that are quantified with metrics.

Key job responsibilities

• Research South Africa regulatory landscape and customs requirements in Egypt, set the required approvals and engage with South African authorities to ensure compliance across the direct import process.
• Develop, implement, and monitor compliance controls and gating to ensure compliance with global import trade regulations, supported by quantifiable metrics.
• Monitor and assess the effectiveness of controls and collaborate with functional partners and business stakeholders on compliance validation, gap analyses, and process improvement.
• Stay abreast of changes to processes, understand risks and controls, identify control gaps, and drive the implementation of effective and efficient controls to address these gaps.
• Conduct regular assessments of import trade activities to identify compliance risks and implement corrective actions in collaboration with cross‑functional teams.
• Influence technology decisions to build tools that scale compliance mechanisms globally.
• Organise by coordinating timelines and owners across various teams, ensuring attention to details and deadlines, and measuring and reporting progress and results.
• Deliver recommendations and risk interpretations in a clear, concise, and audience‑specific format.
• Collaborate with Amazon's worldwide Compliance teams, to establish and implement processes that ensures the products meet local regulatory requirements of destination importing country through compliance, vendor engagement and experience programmes.

A day in the life

Your daily tasks involve researching regulatory requirements, building gating mechanisms to ensure safety and compliance, examining obstacles to compliance and evaluating feedback from vendors through different channels. You will monitor the progress and current state of programmes using metrics and internal resources. Part of your role involves handling escalations or issues that arise within programmes. You will evaluate the effectiveness of existing control mechanisms and work closely with partners across different functions as well as key business stakeholders to validate compliance and improve processes. It is crucial to remain updated on regulatory changes, process changes, understand associated risks, identify potential gaps in controls, and drive the implementation of efficient and effective controls to address those gaps.

About the team

Global Trade Services (GTS) empowers customers, vendors, sellers and internal partners to efficiently move compliant and safe products, technology, and software across borders. We build import/export solutions to place the right products in the right destinations at the right time and cost. We expertly navigate increasing regulatory compliance complexity to mitigate risk, increase predictability and earn trust with external stakeholders.

Basic Qualifications

• 6+ years of compliance, audit or risk management experience
• Knowledge of Microsoft Office products and applications at an advanced level
• Bachelor's degree or equivalent
• 6+ years in the South African product compliance regulations and regulatory authorities (SARS, SABS, NRCS etc.)

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or equivalent

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.